Job Title: Front Desk Receptionist

IR Centers at Urology Associates of SE North Carolina is a Multidisciplinary Private Practice looking to add to our team in Wilmington, NC. We are an outpatient-based IR center performing minimally invasive endovascular procedures for the treatment of several conditions. The center will be a brand new facility opening in April 2024. This is an excellent opportunity for a Front Desk receptionist to be a part of our growing team.

We provide a supportive environment where you can flourish and develop your skills. We also offer a competitive salary and benefits package. If you are interested in joining our team from the beginning and making a real difference, please submit your resume for consideration. We look forward to hearing from you soon!

We are a high-volume, fast-paced doctors office seeking a friendly and organized Medical Secretary to join our new healthcare team. We are looking for an upbeat and enthusiastic individual that can provide excellent customer service to our patients. In this role, you will manage our phones and other administrative tasks associated with assisting our patients and other visitors. Your primary job duties will include answering questions, scheduling appointments, and processing paperwork. You will also help keep our records and office clean and organized, as well as ensure our office provides a welcoming environment for our patients from their first phone call to their last appointment.

General Summary:

• Greet callers warmly & provide courteous service.
• Understand the responsibility of serving as the first point of contact for patients at our practice.
• Use sound judgement in handling calls, especially when dealing with highly sensitive medical information.
• Answers calls within three-four rings.
• When scheduling patients, be sure to add and update demographics and insurance information for patients thoroughly & accurately.
• Confirm, cancel, reschedule and update patient appointments at request of patient AND/OR provider.
• Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time.
• Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
• Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.
• Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Consults with the office manager about any system problems.
• Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
• Address patient concerns efficiently and effectively.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Other clerical duties as assigned by office manager/administrator.
• Some travel required between multiple locations

Education:

• High school diploma (required)
• Bachelor's Degree (preferred)

Experience:

• Two-three years medical office experience
• Ability to prioritize multiple tasks/projects
• Ability to handle and keep up with a fast-paced, high patient volume doctors office
• Bilingual is a plus

Performance Requirements:

Knowledge:

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of EMR scheduling systems.
• Knowledge of customer service principles and techniques.

Skills/Abilities:

• Self-starter with the ability to complete daily tasks with minimal supervision.
• Skill in communicating effectively with patients physicians/clinicians about scheduling preferences.
• Ability to multitask effectively, dealing with phone calls, staff, and others in a pleasant manner.
• Ability to analyze situations and respond appropriately.
• Ability to use a multi-line phone system, including transferring calls and paging.
• Ability to speak clearly and loudly enough to be heard by callers and patients.
• Excellent organizational and time management skills
• Superior interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction
• Always maintain a professional and positive attitude.
• Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Medical specialties:

• Radiology
• Surgery
• Urology

Schedule:

• 5x8
• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: In person