Property Ambassador - Front Desk Supervisor

Work for a company where your individual contributions are recognized and rewarded. Apply for your next security position at Prosegur.

We are always hiring professionals eager to exceed customer expectations.

We’re hiring reliable, experienced Property Ambassadors / Concierges! The persons in this position will maintain a safe and secure environment for customers and co-workers by patrolling, monitoring premises, and performing search procedures.

Creating an environment that ensures consistent owner / guest satisfaction at a high standard level.

Shifts include : F / T

Morning-Afternoon Shift

Mon-Fri : 0700-1500

Sat-Sun : OFF

Hourly starting wage : $17.00 / HR

Prosegur offers a whole suite of benefit options. Prosegur believes in career advancement and encourages current employees to apply.

We offer competitive wages and exciting company resources.

Responsibilities :

• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain the security / safety of premises
• Circulate among visitors, patrons, and employees to preserve order and protect property
• The employee is always required to stand; walk; use hands to finger, handle; reach with hands and arms; stoop, kneel, or crouch; and talk or hear.
• The employee must regularly lift and / or move up to 15 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Write detailed narrative reports and maintain daily activity reports (DARs)
• Provide assistance to customers, employees, and visitors in a courteous and professional manner
• Monitor for irregular or unusual activities
• Enforce facility and company policies and procedures
• Investigate and prepare reports on incidents.
• Maintains a calm and pleasant personality in all types of situations and creates great customer service outcomes.
• Deals with the public, owner / residents, and employees courteously.
• Enter and retrieve information in a computer database to update records, files and answer inquiries from residents and guests.
• Anticipate owner and guest needs and learn preferences of all those entered in the Front Desk or Building Software.
• Handle Owner and Guest requests, including restaurant reservations, dry cleaning services, transportation, and other typical "basic" concierge services.

The concierge is available for complete concierge services.

• Adheres to prescribed standard operation procedures covering all aspects of residential operations.
• Reports to Front Desk Supervisor, Assistant Property Manager, and / or Property Manager on all operational matters concerning the Front Desk Department.
• Announce all visitors, contractors, etc, to residence owners before allowing them to go up and permit only to authorize visitors.

Qualifications :

• High school diploma or GED equivalent
• Must have Customer Service Experience
• Must have reliable transportation
• Must have good communications skills
• Must be able to walk / run flights of stairs on a daily basis.
• Must be reliable, have a positive attitude, and uphold ethical behavior"
• Strong verbal and written communication skills.
• Must have an eye for detail, recognizing opportunities to provide a good customer experience.
• Has a keen understanding of personalized services at the highest possible industry standards
• Requires one year of Hospitality / Hotel / Condo Front Desk experience or training / education from a Hospitality Program, University, or company that has a solid customer service training program.
• Microsoft Word. Knowledge or other Microsoft applications is a plus.

License#B9200061

SER123

SER123

Prosegur is a world leader in the private security industry. Through its five business lines Prosegur Security, Prosegur Cash, Prosegur Alarms, Cipher and Prosegur AVOS it offers companies, households and retail businesses a security that they can trust, based on the most advanced solutions in the market.

With presence on the five continents, Prosegur currently has a team of more than 150,000 employees. The company channels its social action through the Prosegur Foundation that works in four lines of activity : education, inclusion of people with disabilities into the job market, corporate volunteering and the promotion of culture.

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

Last updated : 2024-04-29