Job Type

Full-time
Description
WHAT WE OFFER:
•An hourly wage of $20 for this client site
•Affordable health insurance - employee-only premiums range from $20 to $100 per month
•Voluntary Dental and Long/Short Term Disability
•Basic Life Insurance (employer-paid)
•Voluntary Life Insurance
•401k Plan with a generous employer match
•Flexible Spending Account - medical and dependent care
•Health Savings Account with employer contribution
•Pet Benefit Program
•Paid time off and eight paid holidays per year
WHAT WE NEED:
The Concierge role is a full-time, non-exempt position serving a high-rise condominium building in downtown Southwest Portland. The hours are Sunday to Thursday 5:30am to 2:00pm, with a 30-minute unpaid lunch for each shift. Parking is not guaranteed on site but is usually available to onsite employees. This building is conveniently located near public transportation lines.
•Minimum of 3 years of hospitality or customer service experience
•Must be at least 18 years old to accept alcohol deliveries
•Quick and accurate keyboard strokes with a minimum of 40 WPM
•Must possess excellent verbal and written communications skills
•A passion for people; delivering exceptional customer service is a feature clients expect from CMI
•A polished appearance and skill set focused on maintaining client relationships
•Willingness to provide direct customer support, such as assisting with resident portal use, answering incoming customer telephone calls, and responding to emails
•Ability to manage all facets of the concierge desk, including:
o Ensure prompt and positive action on all homeowner complaints, questions, and concerns, including inquiries regarding services and building problems
o Assist Onsite Community Manager with scheduled events, schedule moves, oversee use of common amenities, set up deliveries, etc.
o Manage any retained owner keys and maintain log for security purposes
o Log in/out all packages providing appropriate form of communication to notify resident
o Provide screening of unknown individuals accessing the building
•Capacity to multi-task and work in a fast-paced team environment
•Possess working knowledge of MS Outlook/Word/Excel and excellent organizational and time management skills
•Successful completion of the interview process and pre-employment requirements. CMI participates in E-Verify and is an equal opportunity employer
WE ARE:
Community Management, Inc., (CMI) AAMC is a home grown, locally owned, full-service management company providing management services for homeowner associations throughout Oregon and SW Washington for the past 52 years. We are growing and there is room for advancement.