Responsibilities. 1. Familiarize new residents with the facility, etc. (consult procedures manual). 2. Accept emergency intakes (consult procedures manual). 3. Answer 24 hour crisis line between 5pm-8:30am and 24 hours through the weekend, and route crisis calls to volunteers/staff on call. 4. Provide crisis counseling and case management for shelter residents dealing with issues of victimization and violence. 5. Supervise residents in the perfor...
