EOS is Hiring an AV Operations Technician - Event Production Near Austin, TX
AV Operations Technician - Event Production WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU'LL DO: * Primary ON-SITE Technician with the knowledge and skillset to fix 99% of issues in rooms * Daily monitoring and resolution of automated VC conference room alerts (ARSE) for executive and specialty spaces (site specific) * Escalation point for all AV/VC needs that cannot be resolved at the Tier 1 level * Event support assistance and kickoff for in-person, hybrid, and virtual events and webinars (Zoom) * Assisting the client with new builds support, design support, asset management, commissioning and testing as needed * Assisting the AV events team with broadcast events, live productions, video switching, A1, streaming, and other event support items as needed * Primary user-facing POC for all VC related issues * Provide strong client level support to users, with a predisposition to de-escalate technical fails * Perform break fix (user reported incident) tasks within target SLA response window * Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues * Maintain accurate tagging and data entry of all tasks, projects, and requests performed * White glove VC technical support for C-suite and high level management * Provide VC focused support for high profile events * RCA reported network related call escalation issues * Active monitoring of local and global VC Endpoints and related hardware * Assist, train, and advise Tier 1 technicians of signal flow and inspections best practices * Initiate Cisco TAC cases and vendor RMA's for equipment * Advise and QC integrators of client installation standards * Partner with OTD New Builds DPM's to provision and deploy all VC and VIO related equipment in new office locations * Track inventory of on-site supplies, consumables, and assets * Maintain up to date knowledge of relevant industry standard hardware as well as client proprietary tools WHAT YOU NEED TO SUCCEED: * Ability to be self-motivated and accountable in a fast-pace, independent environment * Ability to think creatively as well as methodically regarding technical issues * Knowledge of neat, qysys, Dante, Cisco, Crestron, Extron, Shure, Clearone, and other AV/VC related hardware and signal flow * Strong interpersonal, customer service, and conflict resolution skills * Willingness to learn and adapt to client culture * Ability to work both independently as well as with a team * Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work MUST HAVES (will not consider without these qualifications): * Live events production experience * Background video editing experience * Strong understanding of Zoom's framework and troubleshooting COMPENSATION AND BENEFITS: * $31 - 35 / hour * Health, Dental, Vision, 401k, PTO, and more EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.