In the role of a Field Service Engineer based in Phoenix, AZ - your primary responsibility will encompass conducting field service engineering tasks for designated customers within your local vicinity. This position entails resolving intricate issues related to products within the semiconductor domain.
Requirements include:

• A bachelor's degree in electrical engineering, Mechanical Engineering, or Computer Science
• Some level of experience, training, or education within the semiconductor industry, specifically in optics, lasers, electrical, and mechanical aspects.
• Flexibility for both domestic and international travel, particularly for training purposes.
• Availability to undergo a comprehensive three-month training program in Japan, fully covered in terms of expenses.

What they offer:

• Attractive compensation package
• Favorable work schedule - 35-hour workweek; any hours exceeding 35 are eligible for overtime pay.
• Relocation assistance available if required.
• Opportunity for international exposure
• Comprehensive benefits package including health insurance, retirement plans, and more.

Essential Job Functions:

• Receives service calls from customer. Determines customer needs or problems and responds accordingly.
• May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company's products at customer site.
• Performs preventative maintenance on Company products.
• Establishes and manages a local maintenance service structure.
• Inspects and evaluates customer usage of Company products.
• Provides training to customers in usage and maintenance of Company products.
• Provides application support on Company products to customer.
• Provides liaison between customer and applications programmer for customer requests involving change in applications.
• Researches market needs and customer applications of Company products.
• Submits application report to management in a timely manner.
• Supports sales activities and establishes and maintains good relationship with customers.
• Participates in sales meetings as required.
• Provides training to other Company field service engineers as needed.
• Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner.
• Receives follow-up and additional training on Company products in Japan.
• Responsible for maintaining company parts and tools.
• Minimizes downtimes of company's systems.
• Effectively communicates with Japan headquarters' engineers regarding the product applications, technical issues, etc.

Qualifications Education & Work Experience:

• Degree in Electrical Engineering or equivalent combination of education and experience.
• Received previous work experience in a similar position. Tools & Equipment
• Use of hand tools, electronic diagnostic equipment, test fixtures equipment.
• General office equipment including phones, personal computer, email, fax, copier and includes pager and mobile phone.
• Software includes the use of Windows operating system & MS Office.

All candidates interested in this opportunity must meet the hiring requirements, which include successfully passing a background check, a drug test, and meeting the COVID-19 vaccine requirements.
Estimated salary range is between $80K to $115K per/year.
Please submit your resume and cover letter detailing your relevant experience and qualifications to Alissa at . Only shortlisted candidates will be contacted for further steps in the selection process.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit . The Company will consider qualified applicants with arrest and conviction records.
Pay Details: $80,000.00 to $115,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.