For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include TOEFL®, TOEIC®, GRE® and Praxis®. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

Position Summary:

Works with Functional Centers of Excellence to manage day-to-day operations of an existing product. Directly accountable for management of the operations for assigned product of lower size, and/or complexity working directly with Product Owner and Senior Director.

Responsibilities

End-to-End Product Operations Management & Delivery

• Work directly with the Product Owner and Senior Director to transition product concepts from MVP to operational
• Provides input for the creation of the product work plan and executes against the product work plan
• Directs work of FCEs (Functional Centers of Excellence) to meet Service Level Agreements (SLAs)
• Defines and improves work processes to reduce product costs and protect product quality
• Identifies and shares product delivery improvement areas with Product Managers
• Communicates and collaborates with FCEs / vendors / partners clearly and effectively
  • Accountable for the efficient resolution of operational issues within product and fully understands the day-to-day operations and flow status
  • Accountable for delivering on products / features promised to client / customer
  • Participate in client / customer meetings as needed to provide operational expertise

Contract/SLA Fulfillment

• Responsible for ensuring that product delivery meets client expectations
  • Directs the work of product operations team to ensure that milestones are met, contractual obligations are fulfilled, and delivery meets client expectations
  • Tracks performance against SLAs and work with FCEs and service providers to improve performance as needed

Risk Management

• Identifies operational risks and create mitigation plans

Financial Management

Responsible for tracking/managing all product-related expenditures against budget

• Responsible for supporting attainment of surplus targets by controlling expenses
• Works with FCE’s to identify opportunities to reduce product costs across the value chain, and be accountable for their implementation

Adhere to ethical standards and comply with the laws and regulations applicable to the job function
Experience and Skills:

Skills:

• Ability to work with cross-functional teams
• Demonstrated understanding of product operational needs
• Ability to identify new ideas to improve performance and productivity
• Ability to provide status updates of day-to-day operations
• Deep understanding of SLA’s and KPI’s
• Possess strong decision making and prioritization skills
• Strong communication skills
  • Responds effectively when faced with uncertainty and/or lack of data by seeking the data necessary to guide decision-making
  • Ability to manage and optimize suppliers
• Ability to lead through influence (matrix management)

Education, Certifications, or Special Licenses:

• Undergraduate degree (or equivalent experience) in related fields such as: Business Administration, Operations Management/Engineering or other areas combined with relevant work experience
• MBA preferred

Relevant Years of Experience Required:

• 5 years of combined experience in operations management
• Previous experience in one or more of the following: project management, business analysis, budget management, product management or client relationship management is desired

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ETS believes in a Total Rewards philosophy for our employees, and they include:

• Health, Vision, Dental insurance plans to choose from
• Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
• Generous PTO and vacation time to balance your work and life
• Additional 8 hours of PTO for volunteer work
• Retirement plan (401(a)) and traditional Roth (403b) with company contribution
• Commuter Benefits, Pet Insurance, 1 year subscription to Calm App

ETS is mission driven and action oriented

• Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
• How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!
• Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.
From: Educational Testing Service