Job Responsibilities:

• Welcomes and greets all patients and visitors, in person or over the phone
• Schedule appointments in aligned with providers approved & documented schedule.
• Answers the phone while maintaining a polite, consistent phone manner using the following proper telephone etiquette
• Being an active listener – focusing on the speaker and the issue being discussed, trying not to interrupt, being aware of non-verbal communication, avoiding talking to someone else
• Having good phone manners by answering quickly, speaking slowly and clearly, and asking permission before placing a caller on hold.
• Maintain confidentiality by being cautious about the information given over the phone keeping in mind that other people may hear your conversation.
• Staying calm and polite even when a patient/visitor may be rude to you.
• Responsible for keeping the area clean and organized.
• Register new patient and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards)
• Scanning incoming faxes.
• Communicate effectively with provider and other team members.
• Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
• Responds to inquiries by patients, prospective patients, and visitors in a good manner.

EDUCATION & CERTIFICATION:

• A minimum of High School Diploma or General Education (GED).

QUALIFICATIONS, SKILLS AND ABILITIES:

• Required
  • Bilingual Spanish (Fluent or Proficient)
  • Customer service skills experience
  • Excellent oral and written communication skills. Proficient interpersonal relations skills.
  • Must have strong computer skills to handle clerical tasks, including working with office and EMR systems.
  • Knowledge of: Internet Software; Microsoft Word; Microsoft Outlook; Electronic Health Records (EMR Software)
• Preferred
  • Minimum of 1 year experience in a physician office.
  • Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.)
  • Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding a plus.