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Location: Akron, OH, United States
Job Family
: Customer Service
Job Type
: Regular
Posted
: Apr 30, 2024
Job ID: 45306 Back to Search Results
Job Description
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Job Designation
The Customer Account Representative is the first point of contact for many of Parker Meggitt's customers. They are responsible for delivering a world-class service and support the business by responding to customer enquiries, updating the business systems, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand. By utilizing the Meggitt High Performance System, the Customer Account Representative will serve as the primary interface responsible for ensuring the most efficient and positive relationship with Meggitt's customers, while enabling level-loading of production and expeditious resolution of customer assertions. The role will support the teams Senior Customer Account Representatives and report into the Manager, Customer Accounts for a specified product group.
Job Core Responsibilities Education Level:
(Required): Minimum 2 years of relevant industry experience
(Preferred): Bachelor's Degree and equivalent relevant industry experience
Field of Study/Area of Experience: Customer service, Microsoft Office Suite, SAP, Salesforce.com, Robot Morning/Demand Line and 2 years of experience in customer service
Skills, Knowledge and Abilities
* Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)
* Ability to understand and follow specific instructions and procedures
* Ability to gather data, to compile information, and prepare reports
* Strong verbal and written communication skills
* Excellent customer service orientation
* Well-organized, detail-oriented, and ability to multi-task
* Ability to prioritize duties, in order to meet deadlines
* Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
* Knowledge of SAP
Full Time
$59k-76k (estimate)
05/21/2024
06/09/2024
The following is the career advancement route for Customer Account Representative positions, which can be used as a reference in future career path planning. As a Customer Account Representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Account Representative. You can explore the career advancement for a Customer Account Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Account Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Account Representative job description and responsibilities
They generally work on the sales and customer service team where they build and maintain relationships with new and existing clients.
04/11/2022: Santa Cruz, CA
Account representatives are often responsible for nearly all aspects of maintaining long-lasting client relationships.
03/11/2022: Indianapolis, IN
Prospecting, making presentations and closing sales on new client accounts and continuing to service the accounts after the sale.
03/12/2022: Fairbanks, AK
Account Representatives close sales, build relationships with new clients and sustain long-term relationships with existing clients.
02/22/2022: Elyria, OH
Sales representatives must build relationships with clients to maintain their account and continue to sell renewals or additional products or services.
02/24/2022: Huntsville, AL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Account Representative jobs
Ability to use positive language.
03/05/2022: Pine Bluff, AR
Have a clear escalation pathway.
01/20/2022: Cleveland, OH
Provide Customer Service Training.
03/15/2022: El Paso, TX
Provided outstanding customer service, developed strong customer relationships and supported the Cash Office team.
03/08/2022: Killeen, TX
Soft skills are necessary for almost every responsibility an account representative has.
02/14/2022: Tulsa, OK
Step 3: View the best colleges and universities for Customer Account Representative.