The Financial Counselor is responsible for ensuring correct processing of all patient accounts and coordinating all facets for patient accounts, credits and collection of Accounts Receivable. This role ensures duties are completed accurately and timely while acting as a team player for optimum office flow and excellent patient account care. The Financial Counselor may be responsible for verifying insurance and providing financial counseling to assist with self-pay accounts, as well as billing and collection of insurance and self-pay accounts. The Financial Counselor works in a collaborative relationship with the financial team as well as with other departments and employees.

Essential Responsibilities: 

• Responsible for financial counseling of prospective and new patients, with an emphasis on patient retention and creative problem-solving.
• Establishes an ongoing relationship with patients, in an effort to provide financial counseling throughout the treatment process.
• Assist patients with patient account questions and serve as a resource & liaison between internal advocate departments and insurance carriers.
• Explains fees and available financial plans to patients in person or via telephone.
• Set up payment plans following guidelines and provides patient with contract for selected financial plan.
• Corresponds with patient regarding fees due and collects fees from patient at beginning of cycle.
• Obtains insurance benefit information/authorization/pre-determination for patients.
• Assists patients in preparing insurance forms, answers patients’ questions about unpaid balances and verifies balances and refunds for accuracy.
• Assists patient with application completion and submission for approval to various financial plans.
• Document appropriate follow up notes on accounts and upkeep of any daily spreadsheets required by supervisor
• Process patient payments and refunds following the department’s process.

Knowledge and skills needed: 

• Demonstrated knowledge of third-party and insurance company operating procedures, regulations and billing requirements.
• Experience with Microsoft Office suite and Electronic Medical Record (EMR) system.
• Ability to effectively establish and maintain cooperative and effective working relationships
• Effectively prioritize competing responsibilities, with a sensitivity toward matters which are time sensitive.
• Exercise a high level of discretion and sensitivity to patient privacy.
• Ability to recognize, evaluate, solve problems and correct errors.

EDUCATION AND/OR EXPERIENCE:

• High School diploma or equivalent is required; Associate's or Bachelor’s degree preferred 
• Minimum of 2 years' experience offering financial counseling in a health care related field

Inception offers fantastic benefits to our team (Family members): 

• FREE employee only coverage option for the medical, dental and vision plans plus FREE basic life insurance, EAP and long-term disability insurance!
• Adoption assistance and fertility benefits
• Maternity and paternity/partner paid leave
• 401k with generous match 
• 11 Company-paid holidays (1 float)
• PTO starting at 18 days/year
• Family member recognition program
• Continuing education/professional development reimbursement and time off 
• Family member referral program
• HealthJoy benefit concierge service and more!