McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.
Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)
Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!
Global Technology forging the way
Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant. Job Description This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.
Reporting to the Senior Director, Global Cloud Infrastructure & Operations, and working closely with the entire technology leadership team, the GTIO Director, Global Cloud DevSecOps Platform, will anticipate and manage the strategic and tactical needs for McDonald’s Global Enterprise DevSecOps Platform initiative while overseeing the development and deployment of the platform. You will work closely with various partners and stakeholders across the globe.
This is an exciting opportunity for an experienced technology leader to help craft and champion the transformation of infrastructure and DevSecOps practices and standards for the entire McDonald’s environment.
Accountabilities & Responsibilities:
- Lead the Cloud Enterprise DevSecOps Platform teams, provide strategic vision while balancing near-term output.
- Mentor, manage, and hire a successful team of managers, architects, and engineering professionals. Set clear priorities to achieve enterprise goals and critical metrics.
- Develop and deliver a cohesive vision, strategy, and roadmaps for DevSecOps Platform in partnership with multi-functional teams, including Cloud Security, Global Technology Risk Management, Consumer Products and Platforms, Restaurant Technology, Markets, and other external team members.
- Understand McDonald's current landscape of tools, processes, standards, automation, monitoring, etc. as input to the vision for evolution of the DevSecOps platform.
- Understand global and regional infrastructure, CI/CD platform requirements and lead the transformation, convergence, standardization, and innovation efforts for the Platform.
- Lead assessments and vendor selections to develop and deploy groundbreaking platform tools and services, spanning beyond traditional technology to deliver value.
- Balance program schedule, budget, quality, and risks.
- Supervise and ensure the accuracy, quality, security, and usability of all infrastructure platforms.
- Maintain a strategic focus while retaining an appropriate level of hands-on management.
- Partner with business leaders, technical product managers, and architects to determine the long-term viability of systems/products, from business and technology standpoints.
- Communicate ideas effectively, verbally and in writing, to a wide variety of audiences, including Directors, Senior Directors, and VPs. Fosters a constructive dialogue, harmonizes discordant views, and leads the resolution of issues.
- Decompose significantly sophisticated problems into straightforward solutions. Consistently bring strong, data-driven business and technical judgment to decisions.
- Identify core problems or opportunities within business processes. Understand the root cause and impacts for the project and other teams.
- Remove bottlenecks to enable teams to work independently. Drive team members to proactively identify gaps and opportunities (e.g., services, workflows, tooling) within or between markets and other parts of the organization.
Qualifications - Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
- Demonstrated ability to manage technical products from an unclear problem statement, driving clarity, understanding, and opportunity assessment, managing tradeoffs and evaluating potential concepts with internal and external partners using design thinking and agile principles.
- Experience managing technical priorities relevant to DevOps practices and driving strategic architectural initiatives.
- Proven track record of delivering successful DevOps Platform technology and infrastructure projects in a fast-paced environment.
- Demonstrated ability to build and grow high performing technical teams, including technical product managers, architects, and engineers.
- Ability to manage collaborator expectations and resolve conflict.
- Ability to proactively identify and solve sophisticated problems potentially impacting the DevSecOps platform function.
- Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, develop product strategy and cases, and measure success / value realization.
- Superb written communication, presentation, and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business friendly language.
- Experience negotiating contracts and managing suppliers to deliver high quality products or services, on time and on budget.
- Strong analytical skills to critically evaluate information gathered from multiple sources.
- Ability to manage team member expectations and resolve conflict.
- Excellent relationship leadership skills and the ability to build and grow connections with vendors and people of all types and backgrounds from all over the world.
- Naturally elevates others and crafts a culture of belonging through engaging hard-working teams.
Preferred Qualifications & Experience
- Experience with infrastructure as a service (IaaS).
- Experience with Edge and Cloud platform design patterns and vendor platform capabilities; experience deploying Edge or Cloud tools and technologies.
- Demonstrated ability to effectively influence and partner across product and platform teams within a global engineering organization.
- Demonstrated ability to manage and navigate to get results within a globally distributed organization.
- Strong experience owning and delivering high load digital platforms / infrastructure with measurable results.
- Deep understanding of global complexities and differences between markets / regions
- Experience managing chargebacks, P&L of a program and developing/managing financial forecasts to communicate ROI and spend rate.
- 10 years of relevant work experience and a bachelor’s degree in computer science/engineering/technology, or 3 years of relevant work experience and a master’s degree.
- 8 years of technology capability implementation and deployment experience across multiple IT practices that may include infrastructure leadership, service management leadership, technology operations, engineering, security, and business relationship management.
- 5 years of experience in leadership roles, including leading teams of employees.
- Experience leading technical teams that manage a strategically important product and/or a suite of products.
- Experience influencing senior executives (VPs, SVP), and setting expectations for major cross-functional initiatives.
Additional Information McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contactmcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
