• Work with clients and end-users to gather, understand, and define business requirements.
• Participate and lead key meetings with clients including requirement gathering sessions, user acceptance testing, and end user training.
• Develop user stories and to-be process flows to support the design and development of Salesforce solutions for the clients.
• Work collaboratively with team members to design a solution that will meet the client’s business requirements and fulfill user stories.
• Complete the configuration for user stories within Salesforce, AppExchange products, or/and other cloud-based technologies.
• Collaborate with developers to unit test and verify that solutions meet the requested business requirements.
• Create demo and training material for new and existing application users.
• Create Use cases, Requirement Document, Requirement Traceability Matrix (RTM), Impact Analysis, Workflows, Test case, etc.

• Must be a U.S. Citizen (as mandated by our government client).
• Must be able to obtain a secret clearance; candidates with an active secret clearance are preferred.
• Must be local to the DC/MD/VA metro area, no convenience travel.
• 7 years of business consulting experience.
• 5 years of experience as a CRM Business Analyst or Product Owner for mid-to-large sized organizations.
• 3 years of Salesforce consulting experience throughout the implementation of the full Software Development Lifecycle (SDLC).
• Proficient with leveraging and configuring Salesforce AppExchange products to develop a solution.
• Hands-on experience using Salesforce or similar CRM products to advise stakeholders on business solutions including workflows, validation rules, security controls, etc.
• Experience with Salesforce.com configuration and familiarity with Salesforce.com custom development.
• Experience soliciting, gathering, and analyzing user input and requirements.
• Experience documenting requirements, transforming requirements to user stories, and creating to-be process flow diagrams.
• Experience collaborating with business stakeholders.
• Proficiency with Microsoft Office (WORD, Excel, PowerPoint, Visio).
• Ability to work both independently and in teams, to shift schedules to accommodate sudden major changes, and meet tight deadlines.
• Highly organized, systematic, and proactive in managing quality and exceeding customer expectations.
• Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies.
• Excellent oral and written communication, presentation skills, interpersonal skills, and able to communicate effectively to an audience.
• Excellent analytical and problem-solving skills.
• BS/BA degree in computer science, information sciences, or related IT discipline. Additional ten (10) years of related professional experience may be substituted for a BS/BA degree.

• Certified Scrum Master (CSM) Certification is a PLUS
• Agile methodology experience is a PLUS.
• Salesforce Certified Administrator is a PLUS.
• Salesforce Certified Service Cloud Consultant is a PLUS.

Powerhouse Institute, Inc. is a Management Consulting and Technology Solutions company. Our people bring a great mix of expertise and commitment to deliver solutions and solve problems.

Our services include Management Consulting, Enterprise Architecture, Solutions Architecture, Cloud Solutions, Cloud Migration, Data Analytics, Cyber Security, IT Services, and Training.

Powerhouse Institute, Inc. is an Equal Opportunity Employer. Powerhouse Institute, Inc. does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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