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Title: Front Desk Associate
Reports to: Front Desk Manager, Assistant General Manager & General Manager
Required Tasks: According to Hotel Standards:
*Guest Check-in & Check-out
*PMS Operations
*Cash Handling & Credit Card Transactions
*Switchboard Operation and Telephone Etiquette
*Front Office Emergency/Security Procedures
*Reservations-Guest Rooms and Meeting Rooms
*Assist with Administrative Duties as assigned by Management
*Keep Front Desk Area & Lobby Neat & Tidy and Clean Daily
*Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables
*Minor Decision Making
*Take Group Reservations & Set up Group Blocks
*Sales of Guest Rooms with New Arrivals and Phone Inquiries
*Follow All Policies & Procedures as Outlined in the Employee Handbook
*Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name-tag
*Operate Laundry as Directed
*Maintain a Professional Attitude to all Guests, Associates & Vendors
Required Skills:
*Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
*Basic Math
*Hand Writing
*Computer Skills/Keyboard/Typing Skills
*Operate a 10 Key Calculator
*Hospitable, Civil Contact with the Public
*Ability to Work Independently, with Little to no Supervision
*Ability to Complete Multiple Tasks Simultaneously
*Night Audit/Basic Accounting Skills/Training
Physical Requirements:
*Neck: Bending & Twisting
*Arms: Reaching, Bending, Light Carrying, Pushing, Pulling
*Hands: Finger Dexterity, Grasping
*Trunk: Bending & Twisting
*Legs: Normal Balance, Crouching or Kneeling
*Feet: Standing For Long Periods, Walking, Climbing Stairs
*Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels &
Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.
*Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation
Vision: Legal Normal Vision with or without Accommodation
Transportation to and from the Hotel is the responsibility of the employee!! I have read and understand the job
description as indicated and understand any task that keeps the hotel running is part of any job description. This
description may be altered from time to time by the Hotel!
Full Time
$29k-39k (estimate)
05/02/2024
05/20/2024
innvitehospitality.com
NEW ALBANY, OH
25 - 50
2008
BHAVNA VASANI
<$5M
Business Services
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.