Description

Check out these videos- Genuine Polywood & How POLYWOOD Is Made

About Us:

Are you inspired by innovation, continuous improvement, rapid vertical growth, and genuine, forward-thinking culture? Do you want to help families and communities connect to the great outdoors—all while doing something meaningful for future generations? Join our team at POLYWOOD, the leading brand of sustainable outdoor furniture.

POLYWOOD is a U.S.-based company that proudly operates from our original headquarters in Syracuse, Indiana, with an additional facility in Roxboro, North Carolina, and a burgeoning remote workforce. Since day one, we've upheld our founder’s original mission of stewardship by designing, engineering, and building beautiful outdoor furniture using sustainable materials, including landfill- and ocean-bound plastics, all with a zero-waste mindset. Our positive and inclusive culture is best described by our teams as an atmosphere of energy — a place where there is trust among each other and ongoing opportunity. Pair that with competitive pay and a suite of benefits, and you've got yourself a truly unique place to work. If you’re ready for an exciting and fulfilling career, explore our available job opportunities today.

Position Summary:

The IT Systems Administrator serves as an administrative and support resource for

POLYWOOD's various components of information technology server and infrastructure

technologies. These include Windows and Linux server systems, DHCP, DNS, Certificate

Management, Active Directory, clustering and high availability of server technologies, and

support of other technological systems as assigned. The ITSA is responsible for leading in the

implementation and administration of Microsoft Server technologies and business applications

running on them, but also working with End User Computing in the support of end user

computing systems. The ITSA must partner to manage and monitor end user computing

technologies to ensure that industry best practices are implemented and followed. Additionally,

the ITSA is responsible for analyzing and monitoring the evolving security landscape of the

Microsoft Server landscape, working with department leadership to implement countermeasures

as necessary. The ITSA is also a leading voice for Azure Active Directory administration and

processes, as well as the Identify & Access Management ideologies and technologies as they

pertain to Azure Active Directory.

The ITSA reports directly to the Director of IT, and is responsible for advising the

department leadership on Microsoft Server technologies and services, and assisting in

identifying and prioritizing initiatives. This position requires building SOPs and counseling peers

in the execution of SOPs and best practices of administering Microsoft server technologies. As

needed, the ITIA will need to assist peers in day to day service of the network, server

infrastructure, endpoint computing technologies, as well as Tier 1 and Tier 2 business

applications to ensure internal customer needs are met in a timely fashion. Administration of

infrastructure systems and working with peers to ensure maximum infrastructure performance to

internal customers is a primary day to day duty.

As needed, the ITSA must work closely with the Systems Administration team in

managing IT infrastructure environment to ensure maximum uptime and performance of both

infrastructure and business application services. Partnership with DevOps team in

administering cloud infrastructure will be a routine expectation. Assist in management of vendor

and partner relationships for the purpose of systems support and administration. The ITSA must

work well within team environments as well with organizational leadership to drive innovation

forward and ensure maximum ROI of new and existing IT systems.

The IT Infrastructure Administrator must be self driven, focused, and goal oriented in the

successful execution of projects and day to day responsibilities. Critical thinking under pressure

and advanced troubleshooting is a component of day to day workload, and proven history of

these skill sets are necessary.

Knowledge of IT Infrastructure concepts, topologies and protocols such as TCP/IP,

DHCP, DNS, DFS, SMB, Active Directory, Multicasting, etc. with 3 years of progressive

responsibility in managing, deploying, and designing information technology infrastructure such

as but not limited to, Microsoft Server, Linux Distros, Layer 2 Switching, High

Availability/clustering, and Active Directory recovery environments. 8 years of experience

working within enterprise IT is required. Understanding of scripting languages such as

PowerShell, Bash, and Python, is preferred. Must have proven experience in securing,

monitoring, capacity planning, and implementing server operating systems, and their underling

storage and networking.

The applicant must show excellent emotional maturity and enjoy working in teams, with

the ability to maintain healthy relationships with peers and leadership. Must be willing to

occasionally work off hours during maintenance windows, as well as occasionally share the

responsibility of providing high availability to 2nd/3rd shift associates if service outages occur.

This is a fully remote position with occasional visits to the Syracuse Indiana campus as

necessary.

Culture:

• To show compassion toward team members.
• To act professionally and respectfully within any encounter.
• To exhibit a ‘can-do’ attitude, focusing on strengths in order to improve weaknesses.
• To affirm co-workers’ successes and support them during crises.
• To lead and allow oneself to be led.

Responsibilities:

• Report to the Director of IT for project workload.
• Share responsibility within the Systems Administration team in implementing, maintaining, supporting, and scaling POLYWOOD’s server environment. This includes logical network, physical and virtual server, storage, data center systems, business application, manufacturing systems, and other technology solutions, as assigned,
• Lead in the monitoring and maintaining server systems and services such as DHCP, internal DNS, DFS, SMB, Active Directory, and Azure Active Directory.
• Perform proactive analysis of issues and capacity management to ensure continued uptime of assigned systems.
• Work with contractors, partners, or other POLYWOOD associates to support, maintain, or implement server systems, business application systems, or on premise and cloud infrastructure, as assigned.
• Create, manage, mature, and utilize of SOPs pertaining to Microsoft and Linux server systems and processes.
• When necessary, perform root cause analysis DHCP, internal DNS, DFS, SMB, Active Directory, or other systems assigned.
• As needed, backfill End User Computing Engineer in day to day execution of Service Desk administration to ensure internal customer needs are met in a timely fashion.
• Evaluate and provide input to the Director of IT regarding industry best practices pertaining to assigned systems administration workload and timeframes for resolution or implementation.
• Update IT department leadership on key technological system events, and communicate to IT department leadership what technological systems are introducing significant technical debt to the IT Systems Administration team.
• Work with department leadership and peers in reviewing and implementing preventive maintenance tasks for DHCP, internal DNS, DFS, SMB, Active Directory, and other technologies as assigned.
• Work with department leadership to continually evaluate assigned IT systems to ensure that systems are aligned and performing to business needs, and are being effectively utilized for maximum ROI.
• Experience managing certificate authorities and automation of certificate assignment and deployment. preferred.
• Perform knowledge sharing with exemplary documentation and diagrams on assigned systems and issue resolutions.
• Occasionally participate in on-call workload with IT department leadership and staff.
• Effectively communicate with peers and department leaders when planned or unplanned maintenance or downtime occurs. At times after-hours support may be required.
• Effectively champion new technological solutions, promote technology initiatives, and advocate strongly for project benefits as they relate to improvement of business continuity, efficiency, or cost reduction.
• Work with the IT Security Team and peers in evaluating the security landscape of assigned systems and prioritization of implementing security initiatives according to organizational and industry best practices.
• Provide constructive feedback and dialog regarding documentation maintained or created by IT department peers, when necessary.
• Manage the full technology lifecycle for Microsoft related systems, from procural of equipment to disposal, as assigned.
• Work with department leadership and peers in reviewing and implementing automation and scripted solutions that increase reliability of assigned systems or generate technological efficiencies.
• As needed, assist peers on the implementation, management, maintenance, and support of POLYWOOD’s tier 1 and tier 2 business systems, software applications, endpoint management systems, and technical infrastructure systems.

Requirements

• 8 years experience within the Information Technology industry with progressive growth in knowledge and responsibilities. BA/BS degree or equivalent work experience.
• Must enjoy collaborating within a team, yet work independently while providing high levels of communication with peers in a fast-moving and constantly changing environment.
• Proven history of ability to perform critical thinking under pressure and advanced troubleshooting on network, server, and business applications systems.
• Knowledge of Microsoft Server, and the following technologies as provided by Microsoft Server including: DNS, DFS, SMB, Active Directory, Group Policy, NTFS, etc. With 3 years of progressive responsibility in administering, monitoring, and deploying such systems in enterprise environments are required.
• Experience with networking topologies and protocols such as TCP/IP, STP, Trunking, Multicasting, DHCP, and VLAN tagging are a plus.
• Expertise in the administration of security technologies such as Software Firewalls, Endpoint Security products, and patch management.
• Experience managing server, storage, and virtualization technologies is preferred. Technologies include but not limited to, HCI and SAN storage solutions, vSphere, or Hyper-V.
• Experience utilizing scripting languages such as but not limited to PowerShell, Bash, and Python.
• Experience with clustering and/or high availability technologies is a plus.
• Linux server administration experience is a plus.
• Experience with SaaS and cloud technologies (Azure/AWS/GCP) a plus.
• Past experience working within a service desk role is preferred.
• Capable of collaborating with remote team members in a highly available, focused, and effective manner.
• Shows exemplary interpersonal and communication skills. Must be able to establish and maintain effective relationships with department peers and other company associates.

POLYWOOD is an equal opportunity employer. POLYWOOD evaluates qualified applicants without regard to characteristics protected by federal, state, or local laws.