Description

Position at Point of Rental Software
About Point of Rental...
At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We're an international company, with offices in the United States, the United Kingdom, and Australia. Still, we're run like a family business - the meetings are few, and the bonding opportunities are genuine. And though we're in an industry based on taking items only as long as you need them before returning them, we're fiercely committed to our people. We work with every member of our staff to help them become the developer/salesperson/trainer/wizard they always wanted to be. Bring us your best. We'll make your best better.
About the role...
The role of an IT Technician is pivotal in delivering top-notch technical support to customers, ensuring seamless operation of IT systems within their organizations. This position involves offering vital assistance to users across all client bases, ranging from resolving basic user-account issues to tackling critical system challenges. Moreover, the IT Technician holds the responsibility of managing and upkeeping various devices and functionalities crucial for our Enterprise Rental Management Software. This role operates within a high-energy and challenging work environment.
Job Responsibilities
•Hardware configuration including but not limited to printers, scanners, and Windows PCs.
•On-premise and cloud-hosted Windows Server (2008-2022) administration including server rebuilds (AD, GP, RDS, IIS installation and configuration).
•Basic SQL database administration.
•Network administration and setup (Router configuration including VPN deployments).
•IT-related support of the Point of Rental software and Point of Rental licensing.
•Basic Azure, AWS, and GCE administration with assistance from higher tiers of support.
•Collaboration across departments to resolve customer Issues
Qualifications
•Strong problem-solving skills and attention to detail.
•Proficiency in Microsoft Windows operating systems and Office 365 applications.
•Associate's Degree or Higher or equivalent work experience.
•Telephone/Remote Customer Support experience (Can be replaced with onsite experience or equivalent customer service experience).
•Remote Windows Administration for offices of 1 to 15 users.
•Basic understanding of networking concepts and protocols.
•1-2 years of experience in a similar IT support role.
•Shift Schedule varies with the following options: 7:00 AM - 4:00 PM, 8:00 AM - 5:00 PM, or 10:00 am - 7:00 PM CST Monday-Friday.
•Ability to participate in rotating On-Call Support required.
•Basic Group Policy and Active Directory administration.
Desired Skills
•Small Business Network Routers and Switches (NETGEAR, Cisco, SonicWALL).
•Dell Workstations and Servers setup and maintenance.
•Microsoft SQL Server/Express 2019 setup and configuration.
•Strong understanding of Microsoft Terminal Services/Remote Desktop Services.
Advantageous Skills
•Microsoft Certified Professional/Administrator.
•CompTIA A and/or Net .
•Experience with Azure Cloud and AWS Cloud environments.
Office Perks: Food/drink market, espresso & Keurig machines. Plus, friendly competitions of ping-pong, mini-golf, chess, and PS4.
Job Type: Full-Time, Exempt. Base Salary Benefits (Medical, Dental, Vision) 120 Hours PTO 100% 401K matching (up to 4%). M-F, daytime hours.
POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will be considered regardless of race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact our HR.