Job Announcement: HR2023:51

Position Title: Case Manager

Advertising: Publicly

Department: Senior Services

Division: Health & Elder Services

Immediate Supervisor: Senior Services Manager

Department Director: Director-Family Services

Employment Status: Non-Exempt

Position Type: Regular Full–Time

Mandatory Reporter: Yes

Background Check Required: Yes (child-sensitive) **

Opening Date: Friday, March 24, 2023

Closing Date: Friday, March 31, 2023 by 5:00 p.m.

Preference shall be given in accordance with the Title 33 (Tribal Employment Rights) of the Tribal Code/DFWP.

Overall Objectives of Position The Case Manager assesses needs, develops, monitors and re-evaluates services for participants of the Senior Program. This job description is not an all-inclusive list of duties and responsibilities of this position. The Case Manager is expected to perform all duties and responsibilities necessary to meet the goals and objectives of applicable programs. The Case Manager is expected to live the Purpose and Values of the Poarch Band of Creek Indians and will go beyond the call of duty.

Primary Responsibilities of the Case Manager

• Meets with seniors to complete intake interviews and determines needs for homebound delivery, congregate eligibility, social needs or other senior services in which participants may need assistance with coordination of services.
• Discusses senior needs with Senior Services Manager who will determine program eligibility.
• Coordinates services for identified participants.
• Admits new participants in the Senior Services programs as determined eligible by the Senior Services Manager.
• Maintains participant’s records to include documentation required for grants, case notes, logging events and progress.
• Plans for educational information and speakers to promote healthy living choices among the seniors.
• Works closely with other departments as necessary to carry out operations of the Senior Services Department.
• Performs other duties as assigned by the appropriate person

Day-to-day Responsibilities

• Maintains participant daily log-in sheets.
• Maintains log of homebound meal deliveries.
• Collects and summarizes data for monthly reports.
• Maintains data as required for various grants.
• Visits program participants in their home to assess needs, develop plans, monitor and re-evaluate services.
• Works closely with the Activities Coordinator to assist in planning and coordinating senior activities.
• Communicates with seniors to determine services needed to meet their needs.
• Assists the Senior Services Manager with meeting the goals and objectives of the Senior Services Department.

Education/License/Certification and Experience Requirements

• Must have one of the following:
  • a. Bachelor’s Degree in a related field, or
  • b. Associate’s Degree in a related field with two (2) years of employment experience in a clerical setting, or
  • c. A combination of related education and employment experience in a clerical setting equivalent to four (4) years.
• Two (2) years employment experience in a clerical setting required.

Skills Required

•  Absolute confidentiality.
• Must have a working knowledge of computers with the ability to work in a Windows environment with various software programs such as Word, Excel, etc. Must successfully pass required pre-employment computer skills exam.
• Demonstrated proficiency in English, spelling, punctuation, and basic writing skills. Must successfully pass applicable knowledge, skills, and abilities exams.
• Skilled in the operation of standard office machinery including a calculator, copier, facsimile, and other similar equipment.
• Demonstrated ability to establish workload priorities, handles multi-tasks, and balance diverse projects.
• Strong organizational skills required.
• Must possess a high level of maturity and the ability to maintain confidentiality.
• Must be people oriented and relate well to people from diverse backgrounds.

Additional Requirements

• Must possess and maintain a valid state driver’s license and insurable driving record according to Tribal insurance guidelines.
• Must successfully pass the required criminal and character background check.
• Must travel and participate in required training, leadership development, and other events.
• Ability to adequately and successfully perform all duties and responsibilities of this position.

Every applicant must complete an application provided by Human Resources. A resume will not be accepted in the place of an application.

**Please note ALL individuals selected for employment are required to complete a background investigation. Individuals being placed in positions designed as child-sensitive or data-sensitive must successfully complete a background check prior to employment.

INDIAN PREFERENCE, SPOUSAL PREFERENCE, OR FIRST GENERATION:

In the event more than one applicant meets the requirements, as stated in a job description, preference shall be given in the following order: (1) Tribal Member (2) First Generation Descendant of a Tribal Member (3) Spouse of Tribal Member (4) Indian (5) Non-Indian

In the event that a position of employment is funded in whole or in part my any federal grant and/or contract or other public funding, preference shall be given in the following order: (1) Indian (2) Non-Indian

In order to receive preference, the appropriate documentation must be submitted.

COMPLAINTS ABOUT RECRUITMENT PROCESS:

Complaints about the recruitment or selection process for employment should be directed in writing to the Human Resources Director of PCI Tribal Government.

An applicant who disagrees with any issue related to the application or hiring process may submit a letter to Human Resources within ten (10) calendar days from the date the applicant knew or should have known that an adverse hiring decision had been made.

Human Resources will provide a written response within fourteen (14) calendar days informing the applicant of any administrative remedy to be provided. The decision of the Human Resources Director shall be final and not subject to further administrative appeal. Any applicant who has exhausted all administrative remedies may be eligible to file a complaint with the TERO Office.

Jason B. Rackard

Human Resources Director

5811 Jack Springs Rd.

Atmore, AL 36502

jrackard@pci-nsn.gov

251-368-9136