PRINCIPAL FUNCTION

Responsible for supervising Work-Space with emphasis placed on ensuring quality and consistent delivery of customer service and cleanliness to our members with the ultimate goal of promoting MVP Work-Space as a value-added tool to retain All Star members as members.

RESPONSIBILITIES

• Know, understand, and exemplify the MVP Sports Clubs Values and Service Standards.
• Greet all members, guests, and staff at the Workspace Desk. Check all members and guests into facility making sure appropriate forms and waivers are filled out when necessary.
• Ensures that all Team Members (in and out of their department) know, understand and exemplify the MVP Sports Clubs Values and Service Standards.
• Uses checklists to always ensure a clean and professional facility including but not limited to cleaning up Work-Space common space, conference rooms, kitchen and restrooms daily.
• Market and develop usage of conference and meeting rooms.
• Handle the booking and reservation of rental space and manage space inventory system.
• Maintain a neat and professional personal appearance by wearing the MVP Sports Clubs uniform (see uniform matrix) and name badge.
• Other duties as assigned.

REQUIREMENTS

• High school diploma or equivalent or relevant work experience.
• Excellent verbal and personal communication skills, confident, outgoing, and professional.
• Minimum 6 months prior customer service experience in high volume service industry.
• Excellent organizational skills.
• Ability to work independently, meet goals and deadlines and pay close attention to details.
• Strong organizational and administrative skills.
• Team-oriented disposition and strong human relations skills, able to handle all kinds of personalities.
• Ability to establish and maintain effective customer working relationships with the public, administrators, peers and subordinates.
• Physical Requirements : Ability to stand a majority of shift at greeting counter or in Work Space. Bend, stoop, crouch, climb, stand, sit and turn / pivot, lift / lower, push, pull and carry up to 80 lbs.

Perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, typing, and / or word processing, filing, calculating and use of telephone.

See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions.

Last updated : 2024-05-24