The IDS Call Center Analyst reports directly to IDS Call Center Management. He/she is responsible for designing, building, configuring, and testing the IDS Call Center applications. He/she assists with operational development, database management, education and training to IDS Scheduling applications.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Analytical skills to collect and research data.
• Critical thinking and problem-solving skills to identify and resolve problems in a timely manner, ability to follow-up and document key areas of concern, ability to efficiently coordinate resources of the hospital.
• Ability to demonstrate accuracy and thoroughness, exhibit sound and accurate judgment.
• Excellent organizational skills, strong interpersonal skills, uses time efficiently, able to deal with frequent change or unexpected events.
• Ability to work under pressure, managing behavior and controlling emotions; thinks clearly and remains positive when faced with negative responses, actions or difficult situations.
• Proficient in the Microsoft suite of software.

Required Experience

Preferred:

• Bachelor’s degree in healthcare, organization development, or other related fields preferred.
• Comparable experience will be considered.
• Previous hospital/healthcare experience preferred.