Overview :

To build customer loyalty and provide personal customer interactions that build genuine relationships with customers and result in a brand-aligned experience.

Responsibilities :

• Provide polite, friendly greetings and interactions with all customers.
• Prepare product for sale (icing, decorating, pricing, packaging and labeling).
• Maintain product level, quality and freshness.
• When requested perform bakery clerk functions.
• Maintain sanitation standards in the cooler, freezer, prep area and sales area.
• Properly cleans work area, couplers and decorating bags.
• Maintain the organization of the freezer, including proper rotation of product according to variety.
• Communicate customer requests to management.
• Communicate temperature breakdowns to supervisor.
• Keeps supply area neat, clean and tidy at all times.
• Properly rotates icings (including how to read dates of icings) and scrapes down buckets.
• Use cake manual as reference material.
• Write on cakes.
• Properly mix colors according to color chart.
• Masters the use of the airbrush.
• Use cake production sheet.
• Achieve budgeted sales, shrink and profits for the cake section of the bakery.
• Perform all other duties as assigned by management.
• Performs Front Porch duties to ensure customer arrival standard is maintained.
• Announce specials and sale info on the PA system.
• Assist in product receiving and storage.

Qualifications :

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. consistently and 50 lbs. occasionally.
• Effective communication, customer service and selling skills.
• Must be at least 18 years old.
• Ability to bend, kneel and stand for extended periods of time.

Last updated : 2024-05-01