Greetings

Who are we?

For the past 20 years, we have powered many Digital Experiences for the Fortune 100. Since 1999, we have grown from a few people to more than 6000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check ;/p>

Gen AI Lead

Irving, TX

Description :

We are seeking an experienced Gen AI Lead to build and guide our Gen AI team. You will be responsible for setting the strategic direction for Gen AI initiatives, leading the development and deployment of innovative solutions, and fostering a culture of collaboration and excellence within the team.

Responsibilities:

• Define the strategic vision and roadmap for Gen AI within the organization, aligning with overall business goals.
• Lead a team of Gen AI developers and specialists, providing mentorship, guidance, and fostering their technical growth.
• Design and architect complex Gen AI solutions leveraging Large Language Models (LLMs), Transformer/Neural Network models, and Vector/Graph Databases (Pinecone, Milvus, Neo4j).
• Oversee the integration of speech-to-text tools (Whisper/Google TTS) and ensure user-friendly interfaces for chatbots and IVR systems.
• Champion the use of advanced techniques like HyDE, MMR, and LLM reranking to create exceptional semantic search experiences.
• Collaborate with cross-functional teams (product, engineering, design) to define project requirements, identify new use cases, and ensure successful integration of Gen AI solutions.
• Stay at the forefront of Gen AI research, actively exploring new tools, frameworks (Langchain, Haystack, Agentic Workflows), and techniques to maintain a competitive edge.
• Develop and maintain a strong understanding of industry trends and best practices in Gen AI.
• Communicate effectively with stakeholders at all levels, clearly articulating the value proposition of Gen AI solutions and the team's progress.
• Foster a culture of innovation, collaboration, and continuous learning within the Gen AI team.

Qualifications:

• Extensive experience leading and managing Gen AI projects from conception to deployment.
• Proven track record of success in designing, developing, and implementing innovative AI solutions with real-world impact.
• Deep understanding of LLMs (OpenAI API, Open Source LLMs) , Transformer/Neural Network architectures, Vector/Graph Databases, and their application in Gen AI.
• Experience integrating speech-to-text tools and building user interfaces for chatbots and IVR systems.
• Strong leadership skills with the ability to motivate, inspire, and guide a team of talented Gen AI developers.
• Excellent communication and collaboration skills to effectively interact with stakeholders across various departments.
• A strategic mindset with a strong focus on business outcomes and ROI.
• Passion for innovation and a relentless drive to push the boundaries of what's possible with Gen AI.

Bonus Points:

• Experience in the chatbot, IVR, or banking domain.
• Proven ability to build and manage high-performing AI teams.
• Experience presenting complex technical concepts to non-technical audiences.