An individual with excellent written and verbal communications skills. You must be able to work in an active environment with the ability to multi-task. A history of customer service and a friendly manner are also required.

We are excited to announce our ranking for 2021 as the number 1 retail window company in America! Due to our continued rapid growth, NewSouth Window Solutions is hiring?a dedicated Service Coordinator who is searching for a rewarding CAREER opportunity.?

NewSouth is a proud part of PGT Innovations, a billion-dollar company and the nations largest manufacturer of impact-resistant windows and doors who recently achieved a spot-on Forbes Americas Best Midsized Employers List.? NewSouth Window Solutions currently operates in 14 markets across the Southeast and is continuing to expand in new markets which will exceed $200 million in sales.? Our goal is to continue to dominate the window and door industry in every market that we serve while supporting our hardworking team members with ongoing training, internal advancement opportunities, and an emphasis on a great work/life balance!?

Responsibilities

• Field phone calls from customers and document issues in CRM system
• Order product as needed
• Confirm all service agreements are uploaded and orders are placed
• Track services for completion and quality check
• Follow up that product is ordered immediately and correctly for project
• Contact customers periodically to update on material orders and expected start date
• Schedule all services and Caps and Covers
• Work with reputation person on positive feedback from customers
• Track the processing of all Return Merchandise Authorization
• Work with Service Tech each morning, collect paperwork from day before
• Experience with computers

SUPERVISORY RESPONSIBILITIES

N/A

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing.
• Frequent use of eye, hand, and finger coordination enabling the use of office machinery.
• Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.

TRAVEL REQUIREMENTS

N/A

In addition, we offer the following benefits after 90 days:

• Health, Dental and Vision insurance
• Matching 401k program
• Reimbursement Accounts; contributions are on a pre-tax basis
• Short Term and Long Term Disability
• Company-paid Life Insurance of one time salary and the option to purchase supplemental life insurance for yourself and eligible dependents
• Employee Assistance Program

• PTO
• 100% tuition and book reimbursement for an A, 75% reimbursement for a B
• 8 holidays recognized plus one floating holiday

We are a Drug-Free Environment and conduct background checks.

Apply directly through our website for immediate consideration for this amazing opportunity!

To learn more, visit www.newsouthwindowcareers.com.

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