The Big Picture Howden are a global engineering business who focus on providing clients with industrial products that help multiple sectors improve their everyday processes. Howden’s core focus is on providing quality solutions for air and gas handling, and have over a century of experience in doing so. As a Lead Field Engineer, you will embed strong technical knowledge and capability within the team, with responsibility for providing the majority of the first line technical input to our solutions that can be offered to customers for Field Services or Repairs. You will provide an extension of our Technical Support function embedded within our Sales and Projects Teams and play a central role in identifying and winning new business to increase our customer base. What Needs To Be Done? This is a hybrid Field Service and Office based role sat within the Sales and Projects Teams To develop and manage exceptional customer relationships through excellence in terms of technical capability and also through personal interaction with customers Supports the transfer of knowledge to enable our regional colleagues within Howden The role encompasses traditional Field Service site based technical assistance to customer during the installation, commissioning and maintenance of assigned products. The individual is expected to have expert knowledge in these areas Supporting our sales process to include site visits and working with colleagues to tender for work Prospecting - To seek out, research and contact companies that could be potential customers Pro-actively drive sustainable growth of the Aftermarket business Develop and manage good customer relationships through the provision of professional customer management To be a problem solver, and not afraid to use new ideas / initiatives and challenge our processes Project management of assigned projects and work packages Strong leader, team player and talented person to create relationship with her/his contacts Sharing knowledge and best practices to inspire and develop colleagues and customers Continually update personal knowledge of relevant new technologies, legal, safety, contractual and export compliance regulations Ensure that the highest levels of quality assurance are maintained for all activities within scope of the role Supervise the activities of Company or Customer supplied Technicians, be responsible for their day-to-day safety requirements, site activities and discipline Identifies opportunities for development of products and the Company Diligence at all times in protecting the Company commercial and warranty liabilities Ownership of the work scopes, risk assessments, method statements and other associated procedures for maintenance, troubleshooting, installation and commissioning of assignment products While on site observe health and safety at work procedures and complete all required Risk Assessments When necessary support with customer training activities to help educate customer staff in the correct operation and maintenance of equipment What Do You Need To Bring? Essential skills, knowledge and behaviours Mechanical Engineering Diploma or equivalent Time served Indentured Apprenticeship to a recognised National Standard Expert knowledge and first-hand experience of assigned products to include trouble shooting, overhaul, repair, fault finding, installation and commissioning Self-starting and a drive to take responsibility for all aspects of the role Very customer focused with demonstrable experience Able to produce detailed written technical documents including but not limited to site reports, root cause analysis of failures, method statements, scopes of work and project plans Project Management skillset with demonstrable experience Ability to supervise others at site during complex installation, commissioning and maintenance activities Ability to work as part of a team or as an individual Very good appreciation and understanding of business and commercial issues in relation to the role An eye for detail and working diligently to ensure activities are fully completed to conclusion Excellent listening, negotiation, communication and presentation skills Desirable skills, knowledge and behaviours Gas Safe (CHP role only) What Will You Get In Return? You will have the opportunity to work for a global engineering organisation in a challenging and dynamic role with great development opportunities. We offer a competitive salary along with a great benefits package. The advantages of working at Howden: Worldwide business – Liaise with our colleagues in 27 countries. We offer global and local opportunities– 6000 employees and world leading engineers, who create cutting edge developments – You will be a part of over 160 years of innovation and development that continues today with our digital solutions. At Howden we have a strong corporate identity and purpose – You will be a member of our team, shaping the future of the world and tackling some of the most pressing issues facing the planet. Our products and organisation are Revolving Around You – Our culture promotes individual development to enhance our most important asset – our people.