POSITION SUMMARY

The Fiber Network Product Engineer is the internal support to customers and outside sales responsible for overseeing the development, launch, and lifecycle management of our fiber optics product portfolio, answering technical and product questions, maintaining current specifications, producing quotes, maintaining data in the CRM, and assisting with customer forecasting. The Fiber Network Product Engineer is directly and indirectly charged with assisting in growing the Infrastructure/ International and distribution business through these efforts.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.

Essential Functions Statement(s)

1. Product Strategy: Develop and execute a comprehensive product strategy for the fiber optics product line, aligning it with the company's overall goals and market demands.

2. Market Research: Conduct thorough market research and analysis to identify emerging trends, customer needs, and competitive landscape in the fiber optics industry.

3. Product Development: Collaborate with cross-functional teams, including engineering, design, and manufacturing, to develop innovative and reliable fiber optics products that meet customer requirements and regulatory standards. Maintain the specifications and participate the process to develop and publish specifications within the scope of our QMS systems.

4. Product Launch: Coordinate and manage the successful launch of new fiber optics products, including creating marketing materials, sales training, and go-to-market strategies.

5. Product Lifecycle Management: Monitor the performance of existing fiber optics products, analyze sales data, and make data-driven decisions to optimize product lifecycle management and identify opportunities for improvement.

6. Customer Relationship: Engage with customers to understand their needs, gather feedback, and build strong relationships to ensure continuous improvement and customer satisfaction.

7. Pricing and Profitability: Develop pricing strategies that are competitive and align with market trends while maintaining profitability targets.

8. Sales Support: Collaborate with the sales team to provide product expertise, training, and support to achieve sales targets and enhance customer understanding of our fiber optics product offerings.

9. Regulatory Compliance: Stay up-to-date with industry standards and regulations related to fiber optics products, ensuring all products are compliant with relevant certifications.

10. Forecasting and Budgeting: Develop accurate sales forecasts and manage the budget for the fiber optics product line, ensuring efficient resource allocation and financial performance.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability – Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization.
• Communication – Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader.
• Computer Literacy – Effective and efficient use of computers in the working environment.
• Customer Focus – Knowing the internal and external customers' business needs and acting; accordingly, anticipating customer needs; giving high priority to service and customer satisfaction.
• Detail Oriented – Pay attention to the minute details of a project or task.
• Ethical / Integrity – Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace.
• Initiative – Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action.
• Interpersonal – Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous.
• Reliability – The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks.
• Safety and Security – Supports and complies with safety and security requirements.
• Time Management – Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines.

Education

• High School Graduate or General Education Degree (GED)
• Bachelor’s degree in Engineering or Business preferred

Experience

• Two to three years of experience in the Fiber Optics industry working with Outside Plant construction or product distribution, preferred.
• Two to three years of inside Fiber Product Management experience, preferred

Computer Skills

• Knowledge in Microsoft AX, Salesforce, AutoCAD or Solidworks a plus.
• Computer literate in a Microsoft Windows environment.
• Intermediate level of experience using Microsoft Excel. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar to perform various functions, Pivot Table, Vlookup, importing/exporting documents, and calculating numbers.
• Intermediate level of experience using Microsoft Outlook. Must have the ability to perform functions such as composing, sending, forwarding and replying to incoming e-mail, attaching computerized files, and utilizing calendar and task reminders.
• Intermediate level of experience using Microsoft Word. Must have the ability to perform functions such as composing, editing, naming and saving documents, formatting text, and printing.
• Intermediate level of experience using Microsoft PowerPoint. Must have the ability to perform functions such as creating presentations, adding new slides, previewing a presentation, using graphic images from various sources, adding animation, applying a template, adding slide transitions, using outlines and the drawing toolbar.

Other Requirements

• Neat and professional appearance and demeanor.