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Peraton is seeking a Customer Support Specialist (Technical) to join our team of qualified and diverse individuals. The Customer Support Specialist will be a member of the Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program for the Bureau of Consular Affairs (CA). The CAEIO Program provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting CA services globally.
Responsibilities
As a Customer Support Specialist, you will deliver customer satisfaction by resolving technical issues and meeting end-users' needs. Here are some of the primary responsibilities you will have as a Customer Support Specialist:
Core Work Schedule: Second and weekend: 3:00 PM ET -11:30 PM ET (Flexible), Sunday - Thursday.
Work Location: 44873 Falcon Place, Suite 150, Sterling, Virginia 20166
This position is hybrid after the CSS completes training onsite in Sterling, VA. After completing training, the CSS is expected to work onsite up to two days per week and may, with manager approval, work remotely the other days. The number of days the CSS works onsite is subject to change based on program requirements (for example, when surge support is required).
Qualifications:Basic Qualifications
Desired Qualifications
Education and Experience: High school diploma (or equivalent) and 6 years of experience; Bachelor's degree and 2-4 years of experience; Master's degree and 0-2 years of experience.
Peraton Overview:Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the cant be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how were keeping people around the world safe and secure.
Target Salary Range:Full Time
$68k-95k (estimate)
05/01/2024
05/20/2024
peraton.com
COLORADO SPRINGS, CO
15,000 - 50,000
2017
Public
ALAN STEWART
$5B - $10B
Durable Manufacturing
Perspecta is an IT service firm that provides data analytics, applied research, cybersecurity and related services for the healthcare industry.
The following is the career advancement route for Customer Support Specialist (Technical) positions, which can be used as a reference in future career path planning. As a Customer Support Specialist (Technical), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist (Technical). You can explore the career advancement for a Customer Support Specialist (Technical) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
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Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
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Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.