Description

POSITION RESPONSIBILITIES: Customer service is the primary focus and most important

• Communicate with department manager about daily activities, needs and challenges.
• Report performance issues to department manager in a way that is immediate, respectful and consistent.
• Communicate effectively and respectfully with all staff to create a positive work environment.
• Coordinate returns, credits and data entry of invoices into PL from suppliers where applicable.
• Assist department manager with ordering, receiving, and pricing of all products.
• Be able to correct errors and troubleshoot potential problems in the department.
• Maintain quality control standards for the department.
• Provide prompt and friendly service, including answering questions and providing samples.
• Maintain knowledge of product, provides information to customers regarding use and preparation.
• Ensure department cases and prep areas are clean.
• Receive and process orders, checking condition of product and invoice accuracy.
• Prepare items for stocking, stock, rotate, merchandise and face product according to procedure.
• Maintain backstock areas according to department standards.

GENERAL RESPONSIBILITIES:

• Know and adhere to quality standards for customer service as instructed by the department manager.
• Adhere to all guidelines around product recommendation and information.
• Know and promote the cooperative values and principles.
• Communicate respectfully with customers and coworkers at all times.
• Prioritize work tasks, multi-task, and maintain focus.
• Operate with a sense of teamwork.
• Report for scheduled shifts on-time and ready to work.
• Understand and adhere to organizational and department policy and procedures.
• Accept direction willingly and follow through with delegated tasks.
• Perform tasks consistently at an acceptable rate as outlined by department manager.
• Maintain safe work environment according to all department procedures, federal and state regulations.
• Perform other duties as assigned

Requirements

REQUIREMENTS

• Excellent customer service skills.
• Organizational skills.
• Ability to handle multiple demands.
• Ability to work as a member of a team.

PHYSICAL DEMANDS

• Must be able to lift 50lbs.
• Required during shift: standing, walking, kneeling, squatting, bending and reaching. Also cutting, using a knife or box cutter.
• Required occasionally: Required occasionally: Using the baler and forklift.