Overview

The Yardi Training Specialist will primarily provide Yardi training to Property Management staff. This role will provide training and ensure all new and existing users receive proper software training support. This role will be a part of the Human Resources department, reporting into the Talent Development Lead and collaborating with Property Management, Information Technology (IT), and Yardi Support to ensure software platform is being utilized efficiently to support business goals and objectives. 

This is a remote role with preference given to candidates in or around Philadelphia, PA. 

Responsibilities

• The Yardi Trainer will primarily provide Yardi training to Property Management
• Provide software training to end user.
• Ensure all new and existing users receive proper software training
• Provide best in class Yardi training instruction to new and existing employees through instructor lead training, online webinars, and individual coaching sessions
• Provide Yardi onboarding training to newly hired and acquired on-site employees; and support new employees with all PM software training
• Conduct in person Yardi group training sessions as needed
• Lead weekly live training and troubleshooting sessions for on-site users (Yardi Power Hour)
• Provide day to day Yardi user training for Property Management
• Consult with internal business to identify learning and employee development opportunities and make solution recommendations
• Assist IT and Yardi Support with training needs related to software upgrades/conversions
• Create online simulated training modules
• Revise training material to reflect current changes in integration, policies and procedures
• Create and establish training agendas, pre-training surveys and post-training surveys, and achievement certificates
• Publish ongoing training calendar for new hires, existing users and offer refresher classes on problem area topics identified by Yardi support team
• Review Yardi reporting and analyze data for user input errors to create ongoing training modules
• Develop documentation and training of new Yardi modules and Yardi integrations
• Assist and provide training support with roll out of all new software program interfaces
• Stay abreast of updates and changes in affordable housing programs and requirements

Qualifications

• Ability to travel 25% - 40%
• Bachelor’s degree or equivalent experience
• At least three years experience as a manager/leader/trainer in the real estate industry
  • Experience in affordable/multifamily housing preferred 
• Formal training experience or training expertise in property management/property management technology
• Demonstrated presentation skills
• Experience with Yardi Flagship Modules
• Proven, results-oriented person with a focus on quality and delivery
• Demonstrates ability to develop consensus among users
• Detail-oriented with high standards, but able to distill what truly matters
• Excellent problem-solving skills and the ability to work independently
• Demonstrates effective time management skills, and the ability to work in a fast paced, dynamic environment
• Highly organized
• Understands and practices need for confidentiality