We are building a World Class Service Center and invite you to join a team of people who are committed to a core objective of supporting life changing service and providing professional expertise to the operations and leaders we support.
About the Company
Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate 111 senior living, home health, hospice and home care operations across 14 states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the "Service Center," a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies.
Something else that sets us apart from other companies is the quality of our most valuable resources - our people! We are dedicated to living out our culture as defined by our core values, "CAPLICO":
C ustomer Second
A ccountability
P assion for Learning
L ove One Another
I ntelligent Risk Taking
C elebrate
O wnership
By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success.
About the Opportunity
The Quality Improvement Resource will support Pennant operations for publicly reported and other quality metrics tracked, regulated, and monitored by CMS, state regulatory agencies and other payors. This includes partnering to build a world class Quality Team. This includes education, modeling, design, and operation of a quality management infrastructure which promotes the delivery of high-quality care that is safe, effective, consistent, person-centered, and culturally responsive. They will develop programs to review and evaluate clinical care and outcomes across multiple facilities and programs. They implement a strategy and plans for a quality improvement function in collaboration with the administrative and clinical leaders of the organization. This role also presents results of improvement efforts and ongoing measures of clinical processes to management.
Duties and Responsibilities

• In partnership with Field Leaders oversees the development, implementation, and management of quality for Home Health operations to include, STAR rating, Hospitalization reductions, HHCAHPS and HHVBP measures.
• Works collaboratively with other Pennant Resources to address any areas identified for improvement and development.
• Interacts at Market level with clinical and operational leaders to facilitate goals and directives from the Quality Team and share best practices in those interventions.
• Creates a culture of quality, safety and continuous improvement through innovative approaches in engaging staff and agency leaders.
• Analyzes data, interprets trends and significant variances as opportunities to improve outcomes.
• Leads initiatives that support improvement of organizational processes for clinical care delivery, business operations and administration.
• Collaborates with the leadership team in identifying opportunities for improvement.
• Research best practices, national and regional benchmarks, and industry standards.
• Collaborates with Clinical Operations and Compliance staff to develop effective internal controls and corrective action plans that promote adherence to applicable state/federal laws and the program requirements of accreditation agencies and payer sources.
• Creates Value through quality improvement Initiatives and alignment related to Clinical performance

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Qualifications
Minimum Requirements

• Care Delivery Experience with Home Health and Hospice care settings a plus
• Leadership Experience with Home Health and Hospice Care settings a plus
• Experience with data and report providers including HCHB for point care and back-office management and SHP
• Experience with Quality Management and Performance Improvement.
• Understanding of Microsoft Office platform and proficiency with Excel, Teams and Outlook
• Project Management experience
• Willingness and ability to travel outside of home area

Additional Information
We are committed to providing a competitive Total Rewards Package that meets our employee's needs.
From a choice of medical, dental and vision plans to retirement savings opportunities through a 401(k), company match and various other features, we offer a comprehensive benefits package. We believe in great work and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.
Compensation : Based on experience.
Type : Full Time
Location :
Hartford, CT
If interested in this position, please submit a resume for consideration. We look forward to hearing from you!
About The Pennant Group
We are proud to be affiliated with the Pennant Group, Inc. (NASDAQ: PNTG). Pennant was created in 2019 in connection with The Ensign Group, Inc.'s (NASDAQ: ENSG) spin-off of its home health, hospice, and senior living businesses. We believe that through our innovative operating model, we can foster a new level of patient care and professional competence at our independent operating subsidiaries and set a new industry standard for quality home health and hospice and senior living services. You can learn more about The Pennant Group at www.pennantgroup.com
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.