Company Background:

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.

Job Summary:

The Host Supervisor consistently provides prompt, courteous service by greeting all guests and oversees dining room activities. Interact with guests in a professional and friendly manner, working as a team to ensure guest satisfaction.

Essential Duties & Responsibilities:

• Lead the Host team at The Bench to ensure they are following PBC Standards and Values.
• Ensure coverage of the entrance and host stand, greeting arriving guests and thanking those that are leaving.
• Assist with special requests such as cake orders and special billing requests by guests.
• Give coaching and feedback (both constructive and positive) to the Host team.
• Establish and conduct Host world class service training quarterly in an effort to keep improving.
• Ensure world class service and alternative options to all diners, coach the team on world class service.
• Be actively involved with management in the hiring process of new Bench Hosts.
• Train Host team on SMS future reservations and linking to guest folio’s.
• Train Host team to be proficient in Zomato, table management system, ensure they are assigning tables daily.
• Ensure Host team is trained on a seating plan each day / meal period to provide world class service.
• Check schedule and staffing levels, generate floor plan for lunch and dinner.
• Check all menus for cleanliness and accuracy, ability to print as needed for the Host team.
• Answer the telephone, take reservations and give directions to restaurant.
• Ensure Host team is following best practice for waitlist, table assignment, tip pool and seating patterns.
• Resolve guest problems whenever possible and involve manager when necessary.
• Complete all tasks as assigned or directed by Bench Managers.
• Be knowledgeable on all Bench menus and wine list; ability to ring in to go orders.
• Review future reservations and review peak periods with management.
• Be able to receive and book reservations via Pebble Beach Company email.
• Be proficient to sell and quote guests private communal, Stanton and fire table parties.
• Maintain waiting list, select table and escort guests to the table.
• Take the guests' food and drink orders when business necessitates.
• Monitor alcohol consumption and behavior of guests alerting a manager of any intoxicated guests.
• Observe guests' progress and respond in a timely way to their needs.
• Clean up spills immediately and general up keeping of the host and arrival area.
• Set-up and break down special events, to include moving tables, chairs and other furniture as necessary.
• Remove used dishes and maintain tables during meal by replacing utensils as necessary and refolding napkins.
• Follow Pebble Beach Company cash handling policies and procedures.
• Comply with all Pebble Beach Company safety, health and general policies and procedures.

Absolutely Required Skills:

• Excellent communication skills.
• A desire to develop, train and maintain best practices with Host team.
• Possesses speed, accuracy and attention to detail.
• Courtesy and anticipation of guests needs are essential.
• Ability to oversee the efficient seating and scheduling daily.
• Ability to stand for long periods of time.
• Must be able to work as a team with entire floor staff and kitchen staff ensuring timely, efficient service.
• Ability to work in high pressure environment, handling multiple tasks simultaneously.

Desired Skills:

• Working knowledge of point of sale system helpful.

Why work for Pebble Beach Company:

• Competitive Pay: $25.24/hour plus gratuity.
• Benefits. Benefits are provided by the Unite Here Union* and include health and retirement.
• We encourage YOU to be our guest . You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
• Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
• Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
• Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

* Union employees are required to pay applicable Union dues.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.