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Title: Emergency Recovery Coordinator (ERC) Position
Location- Logan, UT
Are you proactive, focused on winning, and thrive in competitive situations?
In both your personal and professional pursuits, are you incredibly driven to be the best you can be?
Is uncharted territory no problem for you?
Do you get to the other side regardless of the obstacles?
Job Duties:
ERC’s generate revenue opportunities by directly consulting with property owners impacted by fire, water damage or other large-scale emergency events. ERC’s cooperate with public emergency response agencies and private entities to enable effective implementation of recovery initiatives. They create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer. The ERC participates in restoration related community awareness events and programs. The ERC is on call 24/7 and reports directly to the general manager.
Emergency Recovery Coordinators must possess strong interpersonal skills. Can build a strong rapport with the customer. Be comfortable entering highly charged and stressful situations. Proven ability to close sales and provide quality customer service. The ERC’s represent the franchise and the Paul Davis brand and give it a face. ERC’s need to possess the ability to turn an emotionally distraught customer into a satisfied one and leave the customer with a positive lasting impression. The ERC’s primary responsibilities are to be professional, compassionate, courteous, positive and informative. Effective ERC’s must also possess knowledge of restoration products and services. They are dynamic speakers and comfortable when interacting in both one-on-one and group settings. Stress tolerance, the ability to work under pressure and a combination of leadership and sales skills are necessary for job effectiveness.
To review additional information about how our ERC's help our business and clients, review the information in this article:
https://pauldavis.com/blog/2020/01/22/emergency-recovery-coordinators-boost-paul-davis-customer-satisfaction/
Responsibilities:
About Us:
Want to be a Difference Maker? We provide homeowners peace of mind so they can focus on what matters most!
Come work as an Emergency Recovery Coordinator with Paul Davis Restoration and you too can become a Difference Maker. The ideal candidate for this role will have confidence in their ability to establish and maintain relationships, and a passion for growth and success. Paul Davis Restoration takes pride in looking for Professional, Hard Working, and Reliable individuals to be part of our Difference Maker Team!
Paul Davis Restoration is part of a national franchise organization that provides services to repair and clean up damage to residential, institutional, and commercial structures from fire, water, storm, mold, or other disasters. Founded in 1966, Paul Davis is a rapidly growing network of more than 300 independently owned and operated franchises. We are on a mission to provide opportunities for great people to deliver best in class results!
We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on being Difference Makers by living our Vision, Mission and Values to be more than just a service provider! The Paul Davis heritage is based around a can-do attitude, innovation, and outstanding customer service.
Education and Experience:
Benefits:
We support and hire Veterans and we are an equal opportunity employer.
Full Time
$37k-47k (estimate)
06/10/2024
06/27/2024
pkdavis.com
West Bloomfield, MI
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