The Application Coordinator reports directly to the Digital Home Health Application Manager. The person in this role will focus on the Epic Clinical and Business Applications that support home care and hospice departments within Mass General Brigham. S/he is part of a team dedicated to configuring, building, testing and activating the Home Health application. This role also consists of remote support of trouble tickets, telephone support, and remote sessions.

Position Summary

The Application Coordinator reports directly to the Digital Home Health Application Manager. The person in this role will focus on the Epic Clinical and Business Applications that support home care and hospice departments within Mass General Brigham. S/he is part of a team dedicated to configuring, building, testing and activating the Home Health application. This role also consists of remote support of trouble tickets, telephone support, and remote sessions

*Act as part of a team of software application and workflow experts to provide design & build expertise to analyze organization's current business practices and translate them into configurations and workflows, for successful product implementation

*Ability to help guide decisions using application knowledge and analysis in a timely fashion

*Participates in peer review for quality assurance of team member build, and assists with onboarding & mentoring of new team members

*Works closely with end users to document business requirements, and translates those requirements into functional specifications and/or system build/configuration for the software application

*Develops and executes test plans and performs other software quality assurance tasks

*Provides ongoing support of the software applications by identifying and resolving issues, and escalating as needed for timely resolution

*Provides high quality, customer-focused services

*Runs reports, updates tables and performs other tasks associated with the ongoing operation of the software environment

*Participates in regular team meetings to discuss team activities, issues and updates

*Acts as team delegate/representative at department, project or other meetings, as assigned

*Participates as needed with review of the training curriculum and end user documentation for the applications user community

*Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

*Other duties as assigned

*Bachelor's Degree required

*5 years of healthcare information technology experience

*A combination of education and experience may be substituted for requirements

*Must obtain Certification as outlined by program requirements

*Experience in the development, support or operation of software applications in a healthcare setting

*Excellent oral and written communication skills

*Strong interpersonal skills to effectively communicate with both technical and non-technical staff

*Demonstrated analytic and problem-solving skills

*Ability to learn quickly

*Knowledge of Microsoft Office 365 and other popular office productivity solutions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

*This position requires occasional local travel to MGB sites, vendors, and/or conferences

*On-call coverage expected as business needs dictate

*Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.

*Normal office working conditions. The noise level in the work environment is quiet to moderate.

*While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.

*Specific vision abilities required by this job include close vision, distance vision and depth perception.