ESSENTIAL FUNCTIONS:

Reports to the Director of Administrative Affairs. Accesses and operates telephone/switchboard at the Northside campus. Greets youth and visitors and refers them to the appropriate person with continuous awareness of maintaining agency vision and mission. Requires a basic understanding of the youth/customers served by Lawrence Hall and participates in agency trauma training with the ability to utilize that training when interacting with youth/customers of the agency. Communicates verbally, and in writing, relaying information to callers or visitors. Receives and distributes in-coming mail or packages weighing a maximum of 25lbs. Files documents in cabinets and/or binders as needed.

JOB RESPONSIBILITIES:

• Handle reception duties on a full-time basis
• Greets youth/visitors/callers, handles their inquiries, and directs them to the appropriate persons according to their needs in a swift, courteous, and professional manner
• Answers telephones and gives information to callers, takes messages, or transfers calls to appropriate individuals
• Maintains the professional, clean, organized, and sanitary presentation of the reception area.
• Maintains confidentiality of employees, volunteers, and program participants to provide a safe environment
• Completes forms in accordance with agency procedures and ensure that reception forms be updated and organized in the reception area.
• Sorts and distributes incoming mail, processes outgoing mail, keeps mail distribution list updates
• Arranges for proper placement of deliveries and assists with outgoing deliveries
• Initiates and manages office supply ordering for Administration, with supervisory approval.
• Maintains and organizes supplies in shared copy and mail rooms on first and second floor of Administration Building.
• May be required to lift a maximum of 25 lbs. of various delivered office supplies and distribute
• Learns to operate new office technologies as they are developed and implemented
• Assisting employees in troubleshooting office equipment problems as they arise with professionalism and patience
• Attends assigned program team meetings
• Attend at least two trainings related to being trauma informed in a twelve-month period
• Attends and maintains required agency trainings including CPR/First Aid, Therapeutic Crisis Intervention (TCI) without restraint.
• Provides administrative support services to meet department needs
• Provides periodic back up coverage for program secretary as needed.
• Demonstrates a commitment to continuous quality improvement in all aspects of the position
• Ability to work effectively with young people and family members, employees, and vendors in a culturally diverse environment to support healing and recovery
• Uses active and reflective listening skills and affirmations to demonstrate respect and empathy, avoiding negative and derogatory labels that foster disrespect
• Understand that behaviors, responses, attitudes, and emotions are a collection of survival skills often developed in response to traumatic experiences
• Other duties as assigned

QUALIFICATIONS:

• Requires a high school diploma or the equivalent, plus accurate filing and typing
• Prefers at least six months employment experience, prior customer service experience
• Demonstrate computer proficiency according to needs of the position
• Pleasant telephone manner and good communication skills
• Ability to pass standard agency clerical tests
• Ability to pass background and drug screening

This position meets the FLSA requirements for Non-Exempt.