Panorama Orthopedics & Spine Center has been a trusted provider of orthopedic care in metro Denver for more than 70 years. Though we have grown in size over time, our values have remained the same. Our independent group of more than 40 orthopedic surgeons is one of the largest orthopedic groups in the United States. Here we are committed to quality, teamwork and accountability.

Panorama provides a competitive total compensation package, including a full benefits package. Beyond compensation, we provide an environment where you will find yourself surrounded by great people dedicated to helping patients and supporting each other. We make a difference in the lives of others by helping them Feel Better and Do More.

Position Overview

The Patient Access Representative provides an exceptional first impression to our patients and ensures a delightful registration process. They assist patients with their electronic check in and are helpful in explaining concerns regarding balances and/or insurance effectively. The Patient Access Representative verifies eligibility of all insurances for coverage of treatment and collects a co-pay or balance if necessary. The right person for this role will be team oriented, service-minded and empathetic in their approach to our patients and their families.

The Patient Access Representative is responsible for all aspects of the registration process, insurance verifications, patient collections, referrals and scanning documents into the EPM system.

Essential Functions

• Provide excellent customer service to internal and external customers through prompt response and courteous communication within 24 hours of the request.
• Verify all insurances as necessary to ensure accurate eligibility for coverage of treatment.
• Effectively collecting patient co pays for their visit or collecting patient balance as needed.
• Maintain departmental goals and productivity parameters as set forth by Care Coordination Manager.
• Assist patients with filling out paperwork, questions or concerns regarding insurance, or balances.
• Covers co-workers and cross trains as necessary to meet the needs of the clinic.

Other :

• Assist team members as needed.
• Other duties as assigned.

Pay Information: $18.29 to $23.65

Knowledge/Skills Abilities Required

• High School Diploma or GED required.
• 2 Years of medical office or customer service experience preferred.
• Excellent computer/10-key skills.
• Knowledge with Word and Excel systems.
• Excellent interpersonal communication skills and customer service skills.
• Ability to maintain quality control standards.
• Ability to meet deadlines.
• Knowledge of EHR system is a plus.
• Type at least 40 WPM.
• Ability to multi-task and prioritize.
• Ability to remain calm under pressure.
• Ability to maintain quality control standards.
• Knowledge of HIPAA and OSHA requirements.

Physical and/or Mental Requirements

The physical and/or mental requirements outlined in this job description detail the requirements as the positions essential functions are typically performed. If you need an accommodation to perform the essential functions of the position, please contact Human Resources.

• Prolonged periods of sitting at a desk and working on a computer.
• Must work well under pressure
• Must be able to read, understand and follow oral and written instruction.
• Ability to communicate via telephone and written word to give and receive information to and from patients and coworkers.
• Ability to move about a clinic setting.