Knowledgeable with PT, OT, and Speech disciplines.

Outpatient Office Coordinator

Maintains referral management and coordinate all outpatient services. Serves as lead support person for the hospital-based and/or freestanding outpatient clinic. Makes recommendations to management regarding scheduling, hiring and performance management of clerical staff, where applicable. Performs other related duties as assigned. This is a nonexempt position.

RESPONSIBILITIES

Pre-admission Process

• Logs in all referrals/inquiries on the outpatient daily log. Retrieves as much information as possible for the outpatient intake form. Documents
what treatments are needed from the prescription. Notifies Therapist/ Administrator of referral to verify that referral for therapy services meet
admission criteria. Follows-up and documents all referrals in 24 hours or less.

• Verify insurance benefits. Follows Verification of Benefits Policy & Procedure. In case of un-funded or under-funded clients, follow the Charity Care Policy & Procedure.

• Outpatient Scheduling: Schedules patient’s initial visit within 48 hours of approval. If therapist’s schedule cannot accommodate visit within 48 hours, contact supervisor for other options. Contacts patient with a schedule.

• Proper data entry into HMS on all required fields.

• Follows admission process matrix as assigned.

Admission Process

• Verifies that intake form is completed. Copies and distributes the intake form and prescription for the therapist, case manager, medical records and
business office.

• Creates patient file with proper documentation for therapist.

• Registers patient in the computer.

• Reviews admission papers with the patient to verify accuracy.

• Copies all insurance cards for business office files.

• Retrieves signature on proper documents, such as promissory notes, release of information, permission to treat, etc.

• Reviews patient outcomes with the patient and begins the outcomes process

• Distributes admission documents

• Makes copies of admissions papers and distributes to appropriate departments.

• Makes patient folder including copies of insurance documentation and deliver to business office.

Logs and Reports

• Maintains daily census reports for Outpatient.

• Maintains Outpatient Referral Log. This log will be used to create the following reports: Monthly Outpatient Report, Physician Referral Report.

• Maintains Collection Log. Submits to the Business Office as required

Discharge Process

• Assists the patient in completing Outcomes process for each discharge

• Ensure that proper documentation is sent to all necessary parties, i.e. Insurance Companies, Case Managers, Employers, and Physicians in a timely
manner.

• Assists patient in completion of satisfaction survey at discharge

Dept. Duties

• Participates in all in service educational activities

• Participates in departmental meetings.

• Serves as lead support/clerical person for the clinic. Makes recommendations to management re: scheduling, hiring, and performance
management, where applicable. Orients new clerical staff, upon hire, and meets ongoing training needs of the clerical staff.

QUALIFICATIONS

Education and Training: A High School diploma or equivalent is required. Business or Technical School training is preferred. Strong medical terminology is required.

Experience:  More than one year experience in a medical office position or in a healthcare registration function.

Knowledge, Skills, and Abilities: 

• The ability to type accurately using various computer software programs, excellent proofreading grammar skills.
• Must have a good command of the English language.
• Highly organized and detailed oriented.
• Must be able to remain calm and level-headed in a fast-paced, multi-faceted environment with frequent interruptions.
• Ability to follow directions accurately and timely, meet deadlines, identify priorities and on occasion, be flexible in his/her work schedule.
• Must be familiar with ICD-9 coding.
• Must have the ability to acquire knowledge of Workers Compensation guidelines, State, Federal and other regulatory agencies related in facility and patient care.
• Must have the ability to follow through on issues related to insurance verification/approval of benefits.
• The ability to work well with managers and staff, promoting a positive attitude and environment.
• The ability to understand computer operations and ability to reason through problems and errors.

ABOUT US

PAM Health is committed to being the most trusted source for post-acute services in every community it serves by utilizing experienced and dedicated staff to provide high quality patient care and customer service. With over 44 Long Term Acute Care and Rehabilitation hospitals and 16 Outpatient Clinics currently in operation across the country, we are proud to offer services including comprehensive wound care, aquatic therapy, ventilator weaning, amputation treatment, pain management and much more.

Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program.

We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online at www.postacutemedical.com for a comprehensive look at how we're able to positively impact our local communities.

PAM Health does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.