Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what theyve been hired to do: their very best. Your potential is waiting; why are you?We are looking for a highly motivated, experienced Senior Technical Product Marketing Manager. The role will be responsible for developing and executing our technical go-to-market plans for Genesys Cloud CX. This person will have a unique ability to translate technical product details into a value-first narrative that aligns to our positioning and messaging. Responsibilities encompass creating impactful technical content, including demo scripts and documentation, while also influencing market perception.The ideal candidate will have experience working with contact center software, as well as exceptional communication abilities. This position requires a combination of strong technical, marketing skills, project/program management, knowledge about the competitive landscape, and deep understanding of buyer personas. Our Team Mission We believe we have an important story to tell: companies can transform the way they connect with customers through our cloud customer experience software. Genesys guides our customers the real heroes in our stories to make these transformations unlike anyone else in the market. Key Responsibilities
Gain a deep understanding of Genesys Cloud CX, its features, functionality, and the underlying technology. Translate complex technical concepts into easily understandable and impactful messaging for both technical and non-technical audiences.
Create innovative and compelling technical content that can be used by our sales teams including product demos & scripts, technical 1-pagers, product FAQs, technical playbooks and more.
Shape analyst and influencer perspective of Genesys Cloud CX through inquiries, briefings, and other strategic engagements.
Work with technical sales to build out use cases across enterprise-wide demo environments.
Enable technical pre-sales teams with formal technical trainings and regular product updates.
Co-ordinate the end-to-end storytelling experience with Product Management, Product Marketing, Enablement, Sales Engineering and Sales.
Train distribution and GTM functions on how to deliver the demo and story.
Be the go-to technical resource on marketing team to inform programs and content.
Collaborate across multiple departments to drive positioning alignment and value articulation of Genesys Cloud CX.
Required Qualifications
5 years in enterprise SaaS Product Marketing, preferably in a multi-product environment
Ability to demo contact center solutions, or past experience with SaaS product demonstrations.
Experience building and presenting product demonstrations at customer-facing events or meetings.
Exceptional strategic, analytical, organizational and problem-solving skills
Ability to prioritize high impact activities, manage multiple priorities and keep complicated projects moving forward.
Track record of successfully influencing and collaborating with Product Management, Sales, Sales Operations and Marketing
Exceptional written and oral communication skills at an executive level
Bachelors degree or demonstrated professional equivalent skill
Willing to travel 30%
Benefits
Market competitive salary with an anticipated base compensation range of $88,400 - $183,600
Actual salaries will vary depending on a candidates experience, qualifications, skills, and location.
Medical, Dental, and Vision Insurance
Paid Parental Leave
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off
401(k) matching program
Adoption Assistance
Infertility treatments
See more Genesys benefits information at https://mygenesysbenefits.com/. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidates experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$88,400.00 - $183,600.00 Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com About Genesys: Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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