Overview. We are seeking a skilled CX Specialist to lead the design, deployment, and integration of modern contact center and cloud communication platforms, with a focus on Zoom Contact Center (ZCC), Zoom Phone, and RingCentral CX. This role is both strategic and hands-on, requiring strong technical expertise and customer-facing experience to deliver scalable, AI-enhanced CX solutions. Key Responsibilities. Solution Architecture & Discovery. Lead...
UCaaS/CCaaS Implementation Engineer. As a. UCaaS/CCaaS Implementation Engineer. you will lead the deployment of cutting-edge cloud communications and contact center solutions, specializing in. Zoom Phone, RingCentral, Zoom Contact Center, and RingCentral Contact Center. You will play a key role in designing, integrating, and optimizing enterprise-grade. voice, video, messaging, and omnichannel customer engagement. workflows. Key Responsibilities....
