Description
BikeLink™ is seeking a Field Technician to service and maintain electronic bike lockers at Eugene, OR locations. The scope of work includes regularly scheduled service visits, working with technical support, and coordinating with parking enforcement staff at BikeLink™ headquarters.

This is not a full-time job. This is a part-time employment opportunity with an average of about 2-4 hours of work per month or 24-48 hours of work per year.

Requirements: 

• Excellent communication skills--both written and verbal.

• Your own vehicle and basic hand tools including cordless drill with ½” chuck.

• Detail-oriented and well-organized.

• Patient and focused.

• Reliable place to receive packages.

• Flexible schedule in the event of urgent service calls (infrequent).

Preferred:

• Love bikes and people who bike. 

• Experience interfacing with the public and representing a company.

• IT experience.

• Knowledge of hardware and electrical work. Experience using a multimeter. Experience using and fixing computers.

• Previous experience as an independent field technician.

Scope of Work:

• Monitor online problem reports for your region. These reports are typically created by our BikeLink main office and call-center staff.

• Perform regularly scheduled service visits including troubleshooting, hardware replacement, and software upgrades. You schedule these in advance for normal west coast business hours with at least 48-hour notice so we can make sure staff is available to support you (we can sometimes also accommodate after-hours work.) Service visits should be scheduled for most efficient travel logistics and daylight working conditions based on your local knowledge of weather and traffic conditions. We provide detailed service manuals, knowledgeable support staff, and replacement parts.

• Infrequent urgent service calls requiring response within 24 hours. 

• Immediate documentation of service performed and problems found using our online problem report and service visit system.

• Coordination with our BikeLink enforcement and engineering staff to troubleshoot and resolve issues.

• Diligent quality control checks at each service visit.

• Feedback to help us improve the system!