COMPENSATION: $21.01 to $32.83 per hour depending on education/experience plus excellent benefits. This is a full-time position.
*** This position is on-site and based in our DTLA office with rotational shifts at Downtown Central Library***
ABOUT
Since 1976, PACE's Downtown/Pico Union WorkSource Center offers job seekers and employers integrated and comprehensive services including counseling, job training, and placement. PACE partners with community based organizations, government agencies, colleges, schools, unions, and employers of all sizes. PACE connects job seekers to employers /trainers and provides access to Veteran transition services, a career resource library, workshops, virtual and on-site interviews with local employers, job leads, resource referrals, counseling on welfare-to-work opportunities, and access to computers and other office equipment.
https://pacela.org/our-work/employment/
JOB PURPOSE
We are looking for a service-oriented Employment Case Specialist II to join our team. Under the direction of the Senior Workforce Development Specialist of the Downtown/Pico-Union WorkSource Center, the Employment Case Specialist II, also referred to as Workforce Development Specialist will be responsible for performing a wide range of services for the program and the WorkSource Center. This includes assisting individuals to find employment opportunities, conducting orientation, providing customer service, determining eligibility, assessment duties, specialized data entry, receipt/inputting of City or Grantor MIS information and documents. The position will also collect, organize, and report information pertaining to participant activities and any activities related to employment and training programs. Position is mainly based at PACE's main office in downtown LA with rotational shifts operated at the Downtown Central Public Library Portal.
POSITION RESPONSIBILITIES:
As a key representative at the Downtown/Pico-Union Worksource Center , the Workforce Development Specialist is responsible for the initial assistance to job seekers. The position will perform a range of professional duties related to the implementation of the WIOA (Workforce Innovation and Opportunity Act) funded program, including: recruiting potential customers, conducting group and one-on-one WIOA orientation, determining customers' eligibility for WIOA services, attending City of LA meetings, providing relevant information to customers and staff, referring customers to other resources and partner agencies if needed, keeping record and accurate paperwork for all eligible customers files, submitting weekly reports of eligible customers, and performing other duties in order to ensure goals and standards are met.
ESSENTIAL DUTIES OF THE POSITION INCLUDE:

• Provide all customers access to Universal services that do not require registration such as self-service and/or informational activities.
• Inform all interested customers about the information and services available at or through the WorkSource Centers.
• Inform customers about the self-directed information and referral services available at the WorkSource Center, other WorkSource Centers and through 211, and ensure that customers understand the guidelines for using the tools available at the Downtown/Pico-Union WorkSource Center.
• Inform customers about general programs eligibility and guidelines, also collaborators' program requirements, overall responsibilities of the customer and of the WorkSource Center and collaborators, general timeframes, steps involved in becoming a registered customer, and the overall goals of the program(s).
• Provide and document that customers have received an orientation to all services that provides them with a clear understanding of the full scope of services available at the Downtown/Pico-Union and the other WorkSource Centers, including, but not limited to, Job Resource Center, training, retraining, supportive services, job development, re-employment/job placement, and post exit follow-up.
• Refer customer to Downtown/Pico-Union WorkSource Center Staff Assisted Services.
• Provide each customer with a copy of the complaint procedures, a list of supportive services available, and a statement of the program's goals and objectives. Staff will also inform customers that they will be contacted for post exit follow-up, and that they must sign a release, and provide contact information.
• Provide Labor Market Information (LMI) using such sources as O'Net and CalJOBS.
• Provide customers program performance information and program cost information for Eligible Training Providers identified on the Eligible Training Providers List (ETPL).
• Provide information and assistance to customers regarding filing claims for unemployment (UIB) compensation.
• Determine the eligibility of prospective customers with respect to all program regulations and established guidelines.
• Conduct one-on-one orientations as needed.
• Assure the prompt and smooth referral of all eligible customers to intensive/training services.
• Communicate problems/irregularities in an eligibility/recruitment process in a timely matter.
• Maintain electronic Case Notes in the CalJOBS System of interaction with customer on a daily basis.
• Attend and participate in assigned meetings, recruitment events, as well as actively support and participate in activities related to the Center's performance.
• Assist with outreach efforts to job seeker community and businesses by attending job fairs, community events, forums, etc.
• Complete trainings provided by the City of Los Angeles EWDD
• Complete 90% of total program year eligibility
• Perform other duties as assigned.

QUALIFICATIONS:
This position requires a person with professional experience in social services programs. Must have excellent interpersonal skills, be a team player and be able to work with diverse populations to provide in-person and over-the-phone program services . Be proficient in a Windows PC environment and Microsoft Office.Possess excellent communication and written skills, as well as telephone and people skills.Must have excellent time management and organizational skills to effectively manage a caseload . Bilingual in Spanish/English is preferred. Must be available to work evening and weekend hours as needed.
EXPERIENCE:
Minimum of 2 years of experience in customer service, assessment, eligibility determination, and/or counseling is required. Experience in Workforce or employment programs is highly desirable. Some supervision experience is highly desirable.
EDUCATION:
Minimum of a High School Diploma (or GED equivalent) is required. Associate's or Bachelor's Degree is preferred.
SPECIAL REQUIREMENTS:

• Must pass a background and reference check at the time of employment.
• Must possess Driver's License and the use of an automobile with adequate insurance coverage
• Must pass a pre-employment physical examination that includes drug and alcohol screening
• COVID vaccination required; must have two-dose series of Pfizer or Moderna or a single-dose of Johnson & Johnson. Those that need a medical or religious exemption must reach out separately.
• Local travel may be required

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand and walk. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.