Division/Department:

OrthoNY/Administrative Support Staff

Location:

Clifton Park, NY

Job Title:

Physical Therapy Representative

Reports to:

Physical Therapy Manager

Type of position:

Full Time - Hours vary 3 days/week from 10:30am-7pm & 2 days/week 6:30am-3pm

FLSA Status:

Non-Exempt

GENERAL DESCRIPTION

OrthoNY has an opening for a Physical Therapy Representative. This position accurately and efficiently collects and enters information needed from patients to facilitate processing and payment follow through for all services rendered.

RESPONSIBILITIES

• Greet patients promptly in a pleasant manner, obtain required information, documents and signatures from patients and enter into practice management system;
• Perform check-in process to nifty clinical staff and provider patient is ready to be seen;
• Verify patients’ eligibility and co-pays for the providers they are assigned each day;
• Perform check-out process, collect patient payments, including co-pays and any past due balances; post any cash collected into practice management system and issue receipt to patient; schedule follow-up appointments and testing as provider directs;
• Obtain authorization for physical therapy benefits;
• Other responsibilities as assigned.

QUALIFICATIONS

• High school diploma required, College Degree preferred;
• 1-3 years customer service experience in a medical setting preferred;
• Advanced certification billing/coding a plus.

OTHER INFORMATION

• This is an “in office” position in a safe work environment (COVID safety protocols in effect).
• This position will be based in our Albany office and/or satellite location; ability to travel between OrthoNY offices may be required.