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**Division/Department:**
OrthoNY/Administrative Support
**Location:**
Saratoga Region (Malta, Saratoga and Glens Falls)
**Job Title:**
Patient Access Representative
**Reports to:**
Manager, Site Operations
**Grade:**
$18.00-$20.00 per hour based on experience.
**Type of position:**
Full Time, Monday-Friday
**FLSA Status:**
Non-Exempt
**GENERAL DESCRIPTION**
As the first impression of our practice, the Patient Access Representative pleasantly and professionally greets all patients with a high level of positive customer service. They must accurately and efficiently collect and enter registration information needed to facilitate proper processing and payment follow-through for all services rendered.
**RESPONSIBILITIES**
Prepare appointments for the following day to ensure accuracy of data - to include but not limited to ensuring all required fields and forms are present and complete, eligibility has been run and benefits pulled forward, new vs. established patient status has been properly identified and insurance responsibility is accurate;
Greets patients promptly and professionally;
Professionally answers incoming phone calls;
Reviews any necessary data/forms with patient to ensure accurate and complete records are in the EMR;
Properly collects copayments and balances;
Performs responsibilities within OrthoNY's practice management system in a standard manner as defined by the Patient Access Supervisor/Manager;
Works and communicates with other departments as needed to ensure timely and accurate processing of patient information and throughput to the clinic;
Reconciles daily payments received with the system batch, ensuring proper accounting for all payments taken, accurately compiling reports and closing individual financial batches for each day;
Reviews patient follow-up requirements on check out, making any necessary follow-up appointments as well as following proper protocols for any tests needing to be scheduled;
Prints (or sends to patient portal) any handouts that need to be given to the patient;
Maintains a high level of confidentiality and complies with HIPAA standards;
Maintains a neat and organized workspace, and restocks supplies as needed;
Travels to other offices as needed for coverage;
Other duties as assigned.
**QUALIFICATIONS**
High School Diploma required; some higher education preferred;
Knowledge of medical insurances preferred;
Exceptional customer service skills required;
Experience working with an EMR/PM required;
Exceptional written, verbal and interpersonal communication skills;
Highly organized with strong attention to detail;
Quick thinker with ability to pivot in a fast-paced environment;
Ability to multi-task in a high volume environment is a must;
Valid driver's license and vehicle for needed travel.
**OTHER INFORMATION**
This position will require a combination of long periods of sitting and standing with repetitive hand movements (typing), occasional bending and twisting and occasional carrying and/or lifting up to 20 pounds.
Full Time
$33k-41k (estimate)
05/03/2024
05/16/2024
orthony.com
HALFMOON, NY
100 - 200
2013
Private
RICHARD J D'ASCOLI
$10M - $50M
Ambulatory Healthcare Services
OrthoNY provides sports medicine, back pain management and joint replacement services.
The following is the career advancement route for Patient Access Representative (Full-time) positions, which can be used as a reference in future career path planning. As a Patient Access Representative (Full-time), it can be promoted into senior positions as a Patient Referral Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Access Representative (Full-time). You can explore the career advancement for a Patient Access Representative (Full-time) below and select your interested title to get hiring information.
If you are interested in becoming a Patient Access Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Access Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Access Representative job description and responsibilities
Patient access representatives perform a variety of tasks that support patient's arrival and discharge from medical facilities.
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Because of the administrative tasks patient access representatives are responsible for, they must possess strong computer skills and effective communication.
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Patient access representatives may pursue professional certification to showcase their skills and expertise, such as the Certified Patient Care Technician (CPCT) credential.
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Educating patients and their caregivers on hospital policies, admission and discharge procedures, visitation schedules and clinical protocols.
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Good people skills are helpful for a patient access representative, to communicate with patients and members of their care teams.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Access Representative jobs
Seek Out Hospitality Skills Training Opportunities.
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Ensure Clarity of Expectations.
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Listen, understand and take action.
01/24/2022: Longview, TX
Communicate as efficiently as possible.
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Because of the administrative tasks patient access representatives are responsible for, they must possess strong computer skills and effective communication.
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Step 3: View the best colleges and universities for Patient Access Representative.