Job Details
Job Location
Danbury - Danbury, CT
Salary Range
$21.00 - $23.00
Description
GENERAL STATEMENT OF DUTIES:
OrthoConnecticut is looking to hire a seasoned Physician secretary tohandle the day-to-day operations of a physician's practice. We will only consider candidates that have prior administrative physician support and surgical scheduling experience preferably in orthopedics.
Knowledge of medical office procedures required and the ability to interact with patients, physicians, and co-workers are required.
Monday-Friday 8am-5pm (no weekends)
Benefits:

• 401(k) matching profit sharing
• Health/Dental/Vision Insurance
• FSA/HSA options
• Life insurance/AD&D/STD/LTD
• Paid time off
• Employee Discount Program

RESPONSIBILITIES / WORK REQUIREMENTS:
Represents physicians by:

• Ensuring an excellent patient experience from entry to departure
• Properly greeting each patient with a professional and pleasant attitude, check them in and out, and escort them to the exam room, if needed
• Effectively communicating with patients when they make inquiries, by phone or at the office
• Screening and referring incoming phone calls and visitors to ensure accurate, timely, and positive communication, facilitation
• Demonstrating regard for the dignity and respect of all patients, family members, staff, and visitors
• Maintaining proper attendance and punctuality to ensure the office is operated in an efficient and cost-effective manner
• Respecting and understanding the patient's right to treatment and right to involvement in treatment decisions
• Understanding and adhering to all HIPAA regulations regarding patient confidentiality and recordkeeping (written acknowledgement required)

Ensures physician productivity by:

• Managing and maintaining physician calendars as directed
• Schedule patient appointments and physician consultations, professional meetings, conferences, teleconferences, etc
• Call patients to confirm appointments, special tests, etc
• Recording and transmitting phone messages in a timely manner
• Regularly check voice mail and respond before the close of business day unless it requires immediate attention
• Scheduling, receiving, and announcing scheduled patients and visitors
• Screening unscheduled patients and visitors
• Arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.
• Route all patient calls to call center to ensure all patient information is updated
• Ensuring all insurance precertification and benefits verification is collected in advance of appointment to reduce patient wait time
• Accurately entering all patient demographic information and other data
• Collecting required insurance co-payments, patient balances, and properly document if Registration staff unavailable
• Routing charts and records to appropriate areas in a timely and accurate manner
• Ensure that all patient paperwork is scanned into SRS in a timely and accurate manner

All of the above applies when covering for another physician in the absence of dedicated Physician Secretary.
Surgical Scheduling responsibilities:

• Schedules, re-schedules and cancels surgical patient appointments according to protocol and physician availability
• Returns all routine patient calls within 24 to 48 hours of initial call
• Returns all urgent calls the same day
• Verifies patient demographics, insurance information, and pertinent medical history during the scheduling process.
• Provides basic pre-operative information/instructions to surgical patients appropriate to the type of surgery that is scheduled
• Understands pre-certification requirements for Medicare, commercial and workers' compensation insurers and explains and assists patients in meeting those requirements
• Responsible for contacting insurance carriers to obtain surgical pre-certification
• Responsible for all record keeping and paperwork associated with the patient's surgery
• Updates and maintains the physician daily schedule on the practice intranet
• Receive and process all changes to the schedule and notify the surgical scheduling department of any changes
• Other duties that may be inclusive, but not listed in the job description

Qualifications
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Minimum of 2 years experience supporting a physicians practice required (3 years highly desirable)
• Minimum of 1 year of Surgical schedule experience
• At least 2 years of EMR/HER experience (preferably GE Centricity)
• High school graduate or equivalent
• Pleasant personality and patience is a MUST
• Outstanding listening skills and the ability empathize with others
• High degree of composure and interpersonal skills
• Devoted to teamwork and portraying the company in a very positive manner
• Maintain proper, courteous, and helpful telephone etiquette
• Organized, accountable, self-motivated, and attentive to detail
• Excellent written, verbal, interpersonal and communication skills
• Ability to work under pressure and accurately prioritize problems & initiatives
• Ability to work some overtime during the week to accommodate physician patient schedule as directed
• Experience with computerized scheduling system required
• Basic working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)

OrthoConnecticut, delivering exceptional care and real results has always been our mission, though we did things a little differently when we opened our doors in 1954. Today, we provide orthopedic care in a new state-of-the-art Musculoskeletal Center of Excellence, in which we provide the full spectrum of high-quality services under one roof. Now we can diagnose and treat the complete range of musculoskeletal issues for all ages in one easily accessible location with minimal wait time and a more efficient patient experience. One thing that hasn't changed since in 1954: our commitment to you
OrthoConnecticut is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The above statement reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the job.