** Member Service Specialist/Member Service Representative - Hybrid**

**Job Category****:** Clerical Office/Admin **Requisition Number****:** MEMBE004240 Showing 1 location **Job Details**

**Description**

TowneBank has a culture that:

* Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.

* Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

**Member Service Representative**

**Essential Responsibilities:**

* Handles monetary transactions for members and enters them in the Banks software programs and provides receipts

* Verifying checks and cash and examining documents for essential elements.

* Reviewing & providing system overrides on other tellers transactions, when needed.

* Follows the Banks security guidelines on a daily basis

* Stays abreast of the Banks check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements

* Reviews member accounts in order to make appropriate decisions regarding the requested transaction

* Accurately keeps cash drawer in balance on a daily basis

* Promotes TowneBank and its products and services

* Provides exquisite service to members in person, on the phone or by email

* Displays a professional appearance and behavior

* Become cross-trained on the banks products, services and related procedures so as to assist on the platform as a Member Service Specialist as needed (See duties below)

* May perform other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, etc.

* Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

**Member Service Specialist:**

**Essential Responsibilities****:**

* Opens new accounts and performs maintenance on existing accounts

* Interviews members to obtain information and matches members needs to bank products

* Gathers data, accurately completes written documentation and inputs information into the banks computer system

* Completes appropriate transaction tickets and takes them to the teller line for processing

* Promotes TowneBank as well as all related bank products

* Provides assistance to members in person and on the phone

**Minimum Required Skills and Competencies****:**

* Two years bank teller experience is highly desired

* Basic computer skills including Outlook, Excel, Word and Bank software programs

* Flexibility to learn and grow as new systems or processes emerge

* Ability to keep cash drawer in balance on a daily basis

* Ability to accurately process monetary transactions in a timely fashion

* Proven ability to give our members excellent service in person, on the phone, and by email

* Ability to work as an integral team player

* Punctuality is a must

* Excellent customer service skills

* Strong telephone skills

* Ability to learn new processes effectively

* Ability to listen well and resolve member issues in a positive manner

* Able to multi-task on a daily basis

* Able to learn new product information and promote benefits to members

**Physical Requirements:**

Sedentary physical activity performing non-strenuous daily activities of an

administrative nature.

Vision, hearing, speech, and manual dexterity sufficient to reach/handle items and

work with fingers is required.

Involves sitting, standing, stooping, bending, walking, lifting up 25 pounds

occasionally, exerting up to 50 pounds of force, and eyestrain for extended periods

of time.

Not be substantially exposed to adverse environmental conditions.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)