At HCLTech, we work as true partners with our employees and our clients, embodying our number one value: People First. Our team is driven by a desire to always learn, improve, and innovate. We take an open-minded approach to opportunities and challenges and are focused on solving business challenges.

HCLTech’s Microsoft Business Applications Practice (MBAP) is seeking a Microsoft Dynamics 365 CE Business Analyst to join their growing team. The Sr. Microsoft Dynamics 365 BA Consultant will act as the liaison between customer and internal teams on Microsoft Dynamics 365 projects (implementations, customizations, migrations, and more). The individual may be responsible for one or more aspects of the project including project management, business analysis, configuration, data, training, and support. The candidate must be extremely detail-oriented, have the ability to multitask, be meticulously organized, and be able to prioritize multiple demands in a fast-paced environment. The D365 BA Consultant carries the ultimate responsibility for meeting the customer requirements and completing the project.

Roles and Responsibilities

• Lead and manage mid-sized to enterprise projects independently
• Participate in design and architecture sessions with clients
• Gather and document business processes (some current state, mostly future state)
• Advise customers on best practices for CRM processes, user interface, and architecture
• Assist technical consultants with architecting CRM or xRM system, related customizations, and reports to model the client’s organizational processes
• Assist in developing project budget, and ensure work is completed on-track and within budget
• Write specifications for customizations, data migration, and system integrations
• Facilitate team resources in the implementation of data migration and translation, data integration, training and custom development, and reports
• Configure and customize the CRM system based on design specifications
• Coordinate with overseas team on custom development, complex customizations and portals
• Develop test plans and scripts
• Conduct system and end-to-end testing of the application
• Training super users
• Schedule work to be done and follows up to ensure completion within the project schedule
• Guide the project along through daily communications with the customer
• Conduct at least a weekly status meetings (may be more) and sends weekly status updates
• Conduct design review sessions with the customer to demonstrate completed work and gather adjustments and changes

Qualifications and Skillsets

• Master’s Degree in business, or computer science related field or Bachelor’s Degree in business, or computer science related field and 6-8 years experience
• Up-to-date understanding of business processes, issues, and technology especially related to the operation of a sales, marketing, and customer service departments within an organization
• Excellent verbal and written communication
• Professional demeanor
• Feels comfortable talking with clients at all levels of within an organization.
• Advanced use of Microsoft Project, Excel, Word, and Visio