Oneida Technical Solutions, LLC (OTS) has a rich history of providing IT support and associated services in highly complex, highly regulated, highly secure environments, including the U.S. Department of Defense (DoD), law enforcement, health care, retail, and the casino gaming industry. OTS is a wholly-owned subsidiary of Oneida Nation Enterprises and is the parent company of Croop-LaFrance (CLF), an experienced federal contracting firm.
We are seeking a mission-driven professional with a Secret Clearance, A Certification and a minimum of 1 year of experience as a Help Desk Support Specialist for the federal government to join our contract in Rome, NY.
As a Help Desk Support Specialist, you will:

• Be part of an empowered culture where you are a key contributor to the success of the company.
• Continue growing your skills and knowledge.

A week in the life of a Help Desk Support Specialist, Tier I:

• Use software systems engineering and applications skillsets to execute resolutions for service restoral to include "root cause" analysis reporting.
• Utilize knowledge of PC, servers, Microsoft applications, and associated hardware to simulate and recreate user problems and providing the ability to handle all Tier One issues.

Job Requirements

• Secret security clearance required
• Minimum of 1 year of experience as a Help Desk Specialist
• High School Diploma Required
• Minimum of an A Certification, Sec preferred.

Skills and abilities:

• Highly motivated, self-starter, and team player with a high energy level and willingness to aggressively take on responsibility
• Demonstrated ability to approach job responsibilities with a focus on process improvement
• Able to work and effectively communicate with all levels of management
• Unconditional integrity and commitment to achieving goals

Oneida Technical Solutions, LLC. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.