Teller

Classification:
Non-exempt

Reports to:
Assistant Branch Manager

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Provide accurate, courteous, and timely professional service to existing and prospective members.
2. Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.
3. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
4. Perform credit card cash advances, receive loan payments, and service charge payments as required.
5. Process transfers between accounts and automatic distribution forms, recording all transactions according to member's request.
6. Assist members by providing information and answering questions about the credit union’s services and requirements/eligibility while complying with disclosure requirements, regulations and consumer privacy policies.
7. Refer members to the proper department for issues that cannot be resolved at the teller line.
8. Issue personal money orders and cashier’s checks, accept orders and payment for U.S. Savings Bonds, process cash advances, and balance ATM.
9. Balance a cash drawer daily and buy/sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
10. Operate on line teller terminal, accurately record amounts received/disbursed, and prepare reports of transactions.
11. Analyze member activity and cross sell other products/services to fit their needs.
12. Tactfully resolve member concerns & inquiries in a manner consistent with credit union values.
13. Comply with BSA and other applicable regulations.
14. Maintain knowledge of One Detroit Credit Union’s products and services, operational policies and procedures, by-laws, and philosophy.
15. Adhere to the credit union’s uniform policy and demonstrate professional, business like appearance.
16. Perform other duties as required for the efficient operation of the branch.

BSA Compliance - every team member is required to uphold the credit union’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. This job requires compliance with the Bank Secrecy Act, OFAC, the USA PATRIOT Act, and related 1DCU procedures. Related responsibilities include but are not limited to: the reporting of suspicious activity, including insider abuse, as directed, the maintenance of member identifying information and, as directed, the logging and/or verification of monetary instrument sales.

Competencies
1. Cash Handling
2. Teller Balancing Record
3. Stress Management
4. Member Focus
5. Job Knowledge
6. Accountability
7. Appearance & Grooming
8. Ethics
9. Attendance
10. Teamwork

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
This position requires manual dexterity, the ability to lift and/or carry up to 50 lbs. This position requires bending, stooping or standing as necessary.

Position Type/Expected Hours of Work
This can be a full-time or part-time position. Full-time status must not exceed 40 hours per work week. Part-time status will consist of 25-30 hours.

Travel
No travel is expected for this position.

Required Education, Experience, & Skills
1. High school diploma or GED required.
2. Six months to 1 year of prior banking or customer service experience.
3. Familiarity with Microsoft Office Suite applications.

AAP/EEO Statement
One Detroit Credit Union is an equal opportunity employer.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person