The PGA of America is moving to Frisco, Texas the "2018 Best Place to Live in America - where it will anchor a 600-acre, mixed-use, golf-centric development, including the golf club, future Omni resort and PGA headquarters. Currently under construction, the golf club will feature two championship golf courses, a 10-hole short course, a two-acre putting course and a 37-acre practice facility. The future two-story clubhouse will offer golfers and guests alike a 19th hole restaurant, private dining on the second floor overlooking the fairways, upscale lounges and locker rooms and a golf shop designed to entice all levels of fans from PGA tournament players to weekend golfers and other enthusiasts.

Omni PGA Frisco Resort in Frisco, TX is seeking an experienced Director of Housekeeping to the team of this new upscale resort. This team member will manage, direct, and coordinate all functions of the Housekeeping and Laundry departments and work in close collaboration with other departments to ensure an elevated guest experience throughout the property. As our heart of the house, the housekeeping department strives to maintain impeccable levels of cleanliness and upkeep. The Director of Housekeeping also ensures cost controls are in place, and supports a positive work environment for all associates.

This is an exciting opportunity to join our founding team as the Omni PGA Frisco Resort prepares for its inaugural opening, next spring!

• Maintain standards of cleanliness and a consistent guest experience as documented in Medallia, AAA, and the ability to execute all Omni Hotels facility standards and guidelines.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Ensure a smooth, efficient, and economic operation in the Housekeeping department. To specify and purchase supplies, and record all data pertaining to the Housekeeping department.
• Effectively monitor and facilitate the housekeeping department's role in the property's preventative maintainance CARE program throughout the hotel.
• Maintain a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
• Effectively coach and counsel associates and managers as needed and complete performance evaluations.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Close coordination and communication with other internal departments.
• Maintain close interactions with front office, to ensure rooms are available for sale, and with Engineering to ensure guest room and all public areas are at peak operative levels.
• Oversees staff scheduling, Kronos and payroll cost controls.
• Maintains Housekeeping turnover to an acceptable level.
• Directly control the issuance and retrieval of associate uniforms.
• Administer the Lost and Found department ensuring all Omni Hotel standards are met or exceeded.
• Directly control the key control program for all Housekeeping associates.
• Monitor all guest requests to ensure they are met within the prescribed time limits.
• Inspect and tour all public areas several times daily.
• Inspect all VIP rooms daily.
• Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage.
• Develop master cleaning schedules and administer accordingly.
• Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption.
• To ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are in line.
• Champions the All In Omni culture.

• Minimum 5 years Housekeeping supervisory experience in hospitality is required.
• Previous experience in luxury hotel environment required.
• 2 years minimum of Director-level housekeeeping leadership experience required.
• Must have the ability to lead, motivate and develop others.
• Ability to communicate (verbal and written) in English.
• Ability and willingness to stand for an entire shift.
• Ability and willingness bend, stretch, reach, and push moderate to heavy weight.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.