Position Summary

Ensures delivery of excellent customer service through professional customer communication, and coordination with other departments to quickly and accurately, resolve inquiries and issues. The CAR 1 is the first point of customer contact for general inquiries such as pricing, products, order status, shipping discrepancies, etc. The goal is to build and maintain business relationships with customers by providing prompt and accurate service, to promote customer loyalty and help grow the ASSA ABOLY brand.

Essential Job Functions

Job duties include but are not limited to the following:

• Resolve e-mail and phone inquiries regarding Order Status, Product and Pricing for Customers and Sales
• Expedite orders, working with various internal departments to ensure product availability and timely shipment
• Initiate debits/credits resulting from customer feedback. This involves researching and understanding the problem, taking appropriate action, following up on Return Goods Authorizations and logging all Quality Issues
• Work with various internal departments on customer issues and needs (Billing, Credit, Shipping, Planning, Purchasing, etc.)
• Partner with sales reps to act as a true Fenestration Solutions Experts
• Work with Engineering and other departments to set up new item or customer cross-references
• Ensure all customer profiles are accurate and up to date
• Knowledge of International shipping requirements a plus

Knowledge, Skills and Abilities

• High attention to detail
• Good organizational skills and follow up
• Team Work works well within the team and cross-functionally
• Ability to be resourceful and flexible as conditions change or while encountering obstacles
• Strong working knowledge of Microsoft Excel

Educational & Certification

• High School Diploma, Two-year degree is a plus