POSITION TITLE: Access Representative, Dental
DEPARTMENT: Dental
REPORTS TO: Dental Services Manager
LOCATION: West Sacramento, CA
About CommuniCare OLE
Established in 2023, CommuniCare OLE is the result of a union of two health centers with deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.
BENEFITS

• Medical, Dental, Vision Coverage
  • Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
• 18 days of PTO (Vacation & Sick)
• 10 Paid Holidays 1 Float Holiday
• 4% Employer Match for 403(b) retirement plan
• Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
• Life & Accidental Insurance Coverage
• Employer contribution for Health Savings Account
• Flexible Spending Account (FSA) and Limited FSA Options

The following statements are intended to describe the major elements and requirements of the position and should not be taken as an all-inclusive list of responsibilities, duties, and skills required of individuals assigned to this job.
JOB SUMMARY: The Dental Access Representative works with the dental team and reports to the Dental Services Manager and Dental Director. The clients are primarily low income, non-English speaking, Medi-Cal dental recipients or uninsured.
EDUCATION, EXPERIENCE, TRAINING

1. High school diploma or GED required.
2. Dental office experience preferred
3. Bilingual English/Spanish required
4. Ability to work with children

KNOWLEDGE OF WORK
1.
Demonstrated ability to answer many phone lines simultaneously while maintaining courteous and patient phone manner.
2.
Required to have the ability to deal effectively with a diversity of individuals at all organizational levels and with external customers.
DUTIES AND RESPONSIBILITIES
1.
Greet and register patients and process eligibility paperwork. Collect patient history and demographics.
2.
Answer busy telephones during clinics, schedule appointments, confirm appointments, provide information according to program protocols, provide appropriate referrals, and take accurate phone messages.
3.
Assist with patient financial screening. Collect payments for services as needed. Reconcile cash receipts daily.
4.
Prepare patient charts prior to clinics. Copy forms as needed.
5.
Assist with patient follow-up as needed.
6.
Assist with special assignments and other projects as needed.