Overview:
Hard Rock International
(HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the worlds largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Powers North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year.
Hard Rock was also honored as one of Forbes Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years.
For more information on Hard Rock International, visit
www.hardrock.com
or shop.hardrock.com.
Responsibilities:
To provide support for the Cafe Sales & Marketing team while taking ownership of specific initiatives that will assist in driving sales.
Write and negotiate sales and marketing contracts according to Corporate procedures
Delphi Administration
Primary responsibility for all input and reporting functions for Delphi.
Assembling of the Cafe Event Calendar and Brand Calendar
Reporting of weekly Occupancy Reporting Programs by working with local hotel Concierge
Communication and follow up with Group Travel Planners and marketing partners
Administration of package programs
Ensure receipt of payment from client by following Corporate procedures
Maintenance of sales and marketing tools and equipment (banners, linens, skirting, etc.)
Updating of cafe website to be communicated with Support Center On-Line Marketing team
Partnering with Sales & Marketing Manager in the prospecting calls to Corporate accounts, convention/meeting organizers and previous bookings
Assist in execution and attend buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future business
Attend trade-shows as approved by cafe budget and Corporate Sales and Marketing departments.
Liaise between Support Center Sales & Marketing departments and the cafes
Work with SM, GM, and KM to ensure that contract/menu is executable
Attend meetings with S&M Manager as requested to communicate events/functions to management team and/or staff
Coordinate operations between departments
Attend client functions marketing events and designated parties to provide support and representation of the department
Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique
Work as a team, helping all departments to complete the required activities or projects that ensure we achieve successful events or outcomes reflecting the brand
Maintain high morale
Operate ethically to protect the image of Hard Rock
Utilize programs designed to help Save the Planet
This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
Some college coursework
SKILLS
Presentation of a professional image to guests, clients, and potential function coordinators
Composure during stressful events
Possession of a take charge attitude tempered with diplomacy
Ability to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful event
Must possess strong communication and listening skills, excellent reading and writing
Comprehend professional language, either written or spoken, to communicate
Ability to effectively present information in one-on-one and small group situations to other employees of the organization
Multiple language abilities a plus, fluency in English required
PHYSICAL DEMANDS
Ability to move throughout the Corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
Ability to sit for extended periods of time
Ability to make repeating movements of the arms, hands, and wrists
Ability to express or exchange ideas verbally and perceive sound by by ear
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
Ability to turn or twist body parts in a circular motion
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
Ability to travel via auto or airplane for long periods of time
Additional Details:
Closing:
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL
SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.
Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
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