1 noc analyst Job in houston, tx
Houston Methodist is Hiring a NOC Analyst Near Houston, TX
At Houston Methodist, the Network Operation Center (NOC) Analyst position is responsible for monitoring and surveillance of the health of the Houston Methodist Data Centers, Network, Servers and Storage environment while proactively identifying, communicating and resolving operational IT issues. This position is a member of a 24x7x365 staff that is a first responder to IT infrastructure. This position supports Houston Methodist IT Infrastructure after-hours team by monitoring and reporting on the performance and health of the network, server, and data center facility resources utilizing software and hardware tools to identify the factors affecting IT infrastructure performance and communicating issues to senior team members and management.
- Monitors and verifies IT systems functionality is within normal specifications.
- Succinctly captures and communicates to senior NOC staff the symptoms of any technical issue.
- Assists in opening and managing command centers for IT system related issues and events.
- Assists in documenting system changes that are agreed upon during unexpected IT events
- Provides unparalleled support by actively monitoring and evaluating the needs of our IT systems.
- Partners with service desk to validate normal operational trends are within expected metrics.
- Creates trouble tickets while simultaneously surveying the environment for alarms.
- Monitors the performance health and trends of the Houston Methodist IT Infrastructure.
- Performs initial research, triage diagnostics, and trouble-shooting of IT Infrastructure Issues.
- Ensures data integrity by validating backup system completion, and disaster recovery execution of tier 2 systems.
- Performs physical facility inspection of the Data Center to include Mechanical corridors, generators, fuel tank, water loops and chillers, networking, server equipment, and electrical redundancy to validate our alarms and monitoring is functional.
- Takes care of resources provided to ensure equipment is maintained to the degree it can be through normal use while maintain the inventory of data center required resources (media, cables, accessories).
- Makes suggestions for improvement to processes or procedures to Department Leadership.
- Embraces changes brought about to streamline processes.
- Proactively manages own professional development and completes individual development plan.
- High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
- Two years experience in a Network Operations Center or technical support call center, or two years experience in a non-technical call center and experience with Desktop Support, Network Support, and Server administration experience using Microsoft Server technologies
- Experience using a standard technical ticketing system; such as Remedy, BMC, Service Now, Heat etc.
Job Summary
Full Time
Ambulatory Healthcare Services
$72k-95k (estimate)
05/19/2023
07/16/2024
houstonmethodist.org
CYPRESS, TX
7,500 - 15,000
2010
GABRIELA NICOLA
$5B - $10B
Ambulatory Healthcare Services
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The following is the career advancement route for NOC Analyst positions, which can be used as a reference in future career path planning. As a NOC Analyst, it can be promoted into senior positions as a LAN/WAN Integrator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary NOC Analyst. You can explore the career advancement for a NOC Analyst below and select your interested title to get hiring information.
