Senior Salesforce Technical Program Manager

Responsibilities...

• Highly motivated, organized, and a self-starter capable of managing multiple cross-functional workstreams and high visibility programs.
• Work seamlessly with both Delivery Manager and Project Leads to ensure consistent, successful delivery of projects that delight the customer.
• Thrive in a dynamic, ever-changing environment, and demonstrate the ability to quickly learn complex distributed systems and processes.
• Prioritize initiatives based on business needs and manage strategic alignment with stakeholders.
• Collaborate with teams across the customer organization to improve processes, results, and customer experience.
• Lead the Program team using Agile methodologies. Plan, monitor, and report on program and team accomplishments risks and issues.
• Advise senior management about project/program opportunities and risks.
• Keep organizational change management top of mind, and guide the project leads to incorporate change management and adoption principals into project plans.
• Support Project Leads, and step in when needed, to provide guidance, mentoring, and leadership.
• Coordinate and manage documentation, presentations and processes in compliance with organizational standards.
• Effectively communicate via multiple media such as email, PowerPoint, slack, and other means.
• Develop, review, analyze, and update project management and other methodology documents.
• Plan, lead, and facilitate meetings and reviews (formal and informal).
• Identify, document, and implement key process improvements to help the team work more efficiently.
• Foster culture of innovation and best practices platform evolution through strategic project delivery.
• Ability to see both the big picture and to understand the details. Strong analytical, organizational, and time management skills.
• Foster a culture of transparency, kindness, and understanding, and model a strong work ethic.
• Ensure the organization and processes remain aligned with DTC and VA policies and external directives.
• Support new resources in their onboarding to the Salesforce COE.

Requirements...

• Must have at least 10 years related experience in technical program and/or project management.
• At least 7 years of Salesforce experience and a Certified Salesforce professional.
• Proficient in Agile methodologies and project management tools such as JIRA, Office 365, SharePoint, Salesforce, and like tools.
• Excellent communication skills and problem-solving abilities.
• Strong aptitude to learn and adapt to technology.
• Ability to adapt well to diverse environments.
• Ability to interact professionally and productively with senior government officials.
• Ability to communicate clearly with all levels in an organization.
• Detail oriented with strong analytical, organizational, and time management skills.
• Ability to lead and work collaboratively within a dynamic team environment.
• Ability to operate on a highly technical team and learn domain knowledge and leverage that industry experience in their day-to-day responsibilities.
• Prefer project management professional certification (PMP).
• Experience leveraging data and metrics to help drive decision making.
• Experience in Change Management within Enterprise Organization.
• Prefer experience implementing Agile and/or Lean concepts.
• Strongly prefer previous experience supporting the Veterans Affairs or other government organizations.
• Ability to obtain and maintain a government clearance.

Years of Experience: Must have at least 10 years of related technical program and/or project management experience and 7 years of Salesforce program and/or project management.

Education: Bachelor's degree or higher in Engineering, Computer Science, Systems, Business, or related scientific or technical discipline required. (8 years of additional relevant experience may be substituted for degree.)

Location: Remote within the United States.

Clearance: Ability to obtain a Public Trust security clearance.